Tumpa Das Email & Phone Number

Derby, Gb

Duffield, England, United Kingdom

As an Administration Support professional stationed at both locations of the Diocese of Derby, including Church House and Bishop's Office. I serve as a vital cog in the wheel of an organization dedicated to fostering spiritual growth, community engagement, and service to others. In this pivotal role, I am entrusted with the responsibility of supporting the administrative functions that underpin the Diocese's mission of spreading compassion, faith, and goodwill across the community.My tenure within the Diocese of Derby has been defined by a steadfast commitment to excellence, coupled with a profound understanding of the values. With each task I undertake, whether it's coordinating events, managing communications, or assisting with clerical duties, I do so with a deep sense of purpose and dedication to upholding the Diocese's mission and values.Transferable Skills:• Adaptability and Resilience: Thrive within a dynamic and multifaceted environment where priorities can shift rapidly and demands are varied, showcasing ongoing adaptability and resilience by navigating challenges and delivering results consistently.• Attention to Detail: Ensuring data integrity and the timely completion of administrative tasks, emphasizing meticulous attention to detail.• Collaboration: Collaboration is at the heart of everything we do within the Diocese. Collaborating with colleagues in a versatile setting, gaining ongoing exposure of the By fostering an environment of open communication, mutual respect, and teamwork.• Time Management: Developed robust strategies to facilitate the timely completion of tasks while navigating dynamic priorities.• Communication Skills: Articulating complex details, and maintaining effective ongoing information flow concisely to diverse stakeholders.• Compliance & Protocol: Ongoing compliance with DBS and GDPR, and with the utmost diligence, ensuring that data is handled with precision, confidentiality, and the highest standards of ethical conduct.

Nottingham, England, United Kingdom

-Delivered qualitative customer services through phone calls and in-store service to meet the customer demand-Planned the efficient delivery through in-house tracking and routing system to meet the band KPI also assist in the order process in preparing pizza in the assembly -Supervising the KPIs such as food consumption and waste, cost reduction, Labour management, Brand quality, food and safety and delivery time

Nottingham, England, United Kingdom

-D82 -Boots Terminal-Pulls and pack product based on the order requirement for BUK stores through a Dynamic picking system(DPS)-With a performance of 89% and above standard meets the customer-specified orders-Incident reporting and filling out the action request -Assist in the process of new joiners

Bengaluru, Karnataka, India

• Manage and lead the delivery of all customer and internal projects, ensuring they are completed on time, within scope, and budget. • Collaborated with cross-functional teams to develop innovative strategies and implement effective change. • Identify any areas for operational improvement - through processes, automation, or otherwise. • Work cohesively with the Product, IT, and platform technology team to build the logic and new features in the system to ensure robust and effective systems. • Investigated an in-depth analysis of a simulated business process. • Gathered and documented business requirements. • Identified areas for process optimisation and proposed efficiency improvements. • Collaborated with a team to develop a comprehensive report on findings and recommendations. • Presented findings to the management and engaged in discussions on proposed solutions.

Gurgaon, India

INDmoney is a one stop SuperMoneyApp for all finances. “We are like your private CFO for your family! “The brand is owned by Finzoom Investment Advisors (p) Ltd, a SEBI registered Investment Advisory entity. The company is backed by investors such as Tiger Global, Stead-view Capital, and Dragoneer.▪ Responsible for helping the team to build an APP (INDmoney)for the user with the approach of financial life in control▪ Helps to add many investment products under one umbrella and perform the processing activities for seamless customer experience ▪ Helps the team to build the functionality of external investment-based advisory.▪ Responsible for helping the team set up the process of Credit Score and display it on the user dashboard.▪ Work with the Tech & Product team to build the logic in place for various processes such as onboarding, KYC, Payment, etc.. and be responsible for reforming the processes with due diligence.▪ Led a team of Operations • Developed and implemented process improvements that resulted in a 30% increase in customer satisfaction. • Led implementation a new CRM system that improved efficiency and productivity. • Managed vendor relationships and negotiated contracts to reduce costs. • Developed a comprehensive understanding of project management systems and processes, including proposal development, and project planning. • Collaborated with cross-functional teams to ensure effective project management and control. • Analysed a dataset to identify trends and patterns. • Developed data visualizations to illustrate key findings

Bengaluru, Karnataka, India

Paytm Money focused on bringing a fully digital investing experience for the customers. They provide maximum benefits to the users as they offer only direct plans in mutual fund schemes which come with no hidden commissions. ▪ Responsible for managing MF –Ops team.▪ Responsible for Payments via all payment methods▪ Responsible for Complete life cycle of transactions.▪ Handle communications from different partners and vendors for running operations▪ Handle queries from customers and revolve them within TAT.▪ Help them to build the logic for Switch and order punch via API.▪ Helps the Product team to reduce the Failure and build a smooth process for transaction

Bengaluru, Karnataka, India

Scripbox focused on bringing a fully digital investing experience for the customers. They provide maximum benefits to the users using their digital approach as they offer wealth Management and advisory and Scripbox is pioneer in the online platform business in India.▪ Integrations: Handle data movements between different front-end, OMS and order execution systems to keep them in sync▪ Enhancement: Smart Mf MFSS 4.2 Upgrade with customizations. Building, UAT testing, bug fixing, implementing and PDSA. This helps to build the capability to scale.▪ New initiatives –Revenue setup: Smart MFDS Version1.0 for Brokerage implemented for the first time for earning calculations▪ Responsible for issues, bug, problems, and resistance to change issues, , acting as a point of contact and work on focusing customer delight and service level▪ Product: Work with product development and engineering in defining the path forward in terms of process workflows and to gain operational efficiencies.▪ Training and Documentation: Build

Banjarahills,Hyderabad

KARVY STOCK BROKING LTD.(Hyderabad, Banjarahills)♣ Analysis, preparation of MIS reports i.e Trail balance and Debtors Ageing report.♣ Responsible for Preparation of Bank Reconciliation.♣ Responsible for recovery of debts by giving follow up calls to the branch heads and updating status.♣ Internal processes such as e-mail, call response. ♣ Verify the ledger balances of the clients and restrict trades by implementing RMS policies.♣ Verify and restrict the exposure limits of clients in cheque bounce/reversal cases.♣ Responsible for coordinating with Regional & Zonal heads for hard to recover debts, Write-off cases and legal cases.♣ Coordinating with Audit department for Audit purpose of Debtors management process.Software Used:-* Pradnya (NSE, BSE, FO) *GOTX *EDGE *MS-ACCESS * Broadcast & Corporate Mailer *KBOLT *TASMP *MS-EXCEL

Banjarahills,Hyderabad, India

 Perform daily customer registration related tasks including Verify customer documentation, Scan & store documents and also Create investors in system. Responsible for KYC verification and further process of Non Individual clients (Corporate, Proprietor, Partners, HUF) . Perform daily order management related tasks including Operate back office system and Upload documents . Maintain New Accounts. Helping Customers in Online trading . Responsible for Filling the Application forms and further process including Screening, Recognition, Verification ,Correction and Monitoring the documents of NBFC(Funding or Loan Clients). Responsible for setting the Eligibility Criteria of the client and also Coordinate with banks for verification process. Entering CMS entry and Handling the Deposits & Payment related issues. Perform Daily Payment Processing tasks & taking Care of Cheque Clearance.  Perform all risk related queries & issues of Clients . Handling Client Issue in terms of Pay-In and Pay-Out Maintaining account balance of customer based on their transaction. Responsibility of preparing the Daily Production, Review & also the Weekly status reports for the team. Generating Monthly, Quarterly & Annual MIS reports concerning Brokerage, sales and Stock Level Related to financial performance.

Master Of Business Administration - Mba

Activities and Societies: Sustainability, ConsultingKey modules: • Marketing and Digital Marketing Management • Business Research Methods.

Master Of Business Administration (M.B.A.), Finance, 70%

Activities and Societies: Organization of Management Events like Debate ,Presentations.Cultural Events.

Bachelor Of Commerce (B.Com.), Commerce/Accounts, 70%

+2, Business/Commerce, General

10Th Class, Commerce, 60%