Tung La Email & Phone Number

Everett, Wa, United States

• Successfully implemented new process for training reports transitioning segmented to a centralized data feed with improvement of 78% (225 minutes to 50 minutes daily) and 90% improvement in first pass yield reports quality with an annual labor saving of $60k • Collects and assembles data from multiple sources to conduct research and assists with the evaluation of organizational issues.• Evaluated and developed new process through Lean techniques to reduce unnecessary steps of providing trainings / certifications metric to BCA employees and approved for implementation with 85% saving in time and resources.• Supports leadership in the strategic intent and directional focus of hiring and staffing to support the production capacity for Boeing Commercial Airplane program.• Reviews and summarizes weekly budget/cost and execution documentations to develops informational/technical materials.• Gathers customer requirements for projects, and develops and maintains the project schedule, monitors, and tracks execution of the project.• Works with the team to plan and execute employee-related activities and initiatives.• • Provide high level hiring process of new system help to identify the bottleneck and flow time of each steps in process compare to previous system • Plans and coordinates group level facility requirements, and monitors progress by providing status reports and tracking training requirements.

Seattle, Washington

• Serving on the Production Planning Team and providing labor planning support to the Fulfillment Center covering the North East, South West, and Central regions of North America total 44 warehouses• Optimizing labor between each day of the week including days and nights to ensure sufficient capacity to fulfill customer order commitments.• Analyzing historical attendance/attrition to forecast future requirements on a daily basis and for major holiday events and ensuring that the regions have proper execution plans.• Performing root cause analysis in order to identify core issues, analyzing data and assisting the Fulfillment Center to create new measures and to enhance productivity.• Conducting adhoc analyses and collaborating with business leaders in Finance, HR, Operations to drive continuous improvement.• Managed and resolved issues pertaining to network imbalance and inbound prioritization.• Utilized the available capacity in the network to drive efficiency and productivity.• Developed and used metrics to provide visibility of stakeholder performance and to improve performance and drove initiatives to bridge gaps between stakeholders.• Analyzed carrier success in redirecting the freight base on the regions in order to ensure that execution plans were managed effectively to minimize labor costs.• Made recommendations to stakeholders, established givers/takers and resolved network imbalance issues• Provided clear leadership, delegated responsibilities and communicated concisely to strengthen team performance and balanced team player and leadership roles effectively.• Lead team of over 50 highly qualified associates• Coordinated strategic staffing and planning to ensure that shift goals were achieved and evaluated departmental metrics for the purpose of developing shift plans.• Oversaw and implemented a new process that improved productivity by 15% and reduced time wastage by 35%.

• Developed strong professional relationships with clients in order to build customer loyalty and to ensure retention.• Provided technical information pertaining to equipment, order parts, returns, and special orders.• Oversaw Sales departments and coordinated internal sales reporting and the analysis of sales record between Head Office and the group.• Formulated and defined shipping and receiving procedures, which streamlined operations and increased efficiency.• Researched and developed new accounts, generated growth and profitability and used sales strategies to adapt to changing circumstances.• Provide process improvements by performing time study for the labeling and packaging process for the pressure exchanger models.• Improve ergonomically and safety for the main workstations.• Perform analysist between different suppliers vs. in-sourcing resulted in saving more than $100k per year.

• Managed the Sales Department, collated internal sales data in order to generate reports.• Analyzed sales records analysis and coordinated between Head Office and group members.• Organized and led the annual inventory process, set up displays and performed inventory counts.• Streamlined processes for shipping and receiving, which included warehousing and inventory control and maintained records for ease of reference.• Motivated Associates to achieve individual and organizational goals.

Assisted students, faculty, and staff on all computer applications and operating skills • Created and maintained an environment allowing and encouraging children to make discoveries, solve problems, and think independently • Developed a balanced and positive approach to child development

Master'S Degree, Business Analytics And Management

Bachelor'S Degree, Industrial Engineer