Tu Ngo Email & Phone Number

Miami, Florida, United States

Worked on various research stages and assisted in collating information from different sources. Primarily focused on researching topics within the business domains of cryptocurrencies, DeFi (Decentralized Finance), financial instruments, exchanges, and related areas.

364 Cong Hoa Street, Ho Chi Minh City, Viet Nam

G3A, Etown 1, 364 Cong Hoa Street, Ho Chi Minh City, Viet Nam

1. Microsoft Dynamics CRM Specialist:- Manage Microsoft Dynamics CRM marketing automation application.- Manage Microsoft Dynamics CRM sales application.- Manage Microsoft Dynamics CRM service management application.- Manage Microsoft Dynamics CRM service scheduling application.- Configure Microsoft Dynamics CRM organizational structure.- Manage users, team, and security; Customize attributes and entities; Customize relationship and mapping; Configure auditing; Manage forms, views and charts.2. Business Analyst:- Elicit requirements using interviews, document analysis, requirements workshops, site visits, business process descriptions, use cases, scenarios, and workflow analysis. - Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs. - Communicate and collaborate with customers to analyze requirements and deliver the following artifacts as needed (SRS, Feature List, Functional requirements, Use Cases, screen mock-up)- Work independently with users to define requirement scope, interpret customer business needs and translate them into software application requirements.- Collaborate with developers and subject matter experts to establish tradeoffs between usability and performance needs. - Be the liaison between the customer, development team and support team.- Verify and Validate Requirements- Assist PM on project scope, estimation and planning- Assist PM on requirement sign off process- Assist PM on managing project change requests

50/13 Cuu Long Street, Tan Binh District, Ho Chi Minh City, Viet Nam

- Elicit requirements using document analysis, business process descriptions, old system.- Assist client in defining requirements and suggest ideas- Communicate with client to clarify and confirm requirements- Create SRS (System Requirement Spec)- Create Feature List, UC list, UC detail, GUI prototype, screen mock up- Reviewing and providing the appropriate feedback on the final implementation of the user interface- Assist PM on project scope, estimation and planning- Assist PM on requirement sign off process- Assist PM on managing project change requests- Acting as the bridge between client and development team- Support UAT in testing, verifying bugs/issues with client- Review materials (SRS, Feature List, UC, etc) from other BA- Conduct training for new BA