Sue Mccarthy Email & Phone Number

Seattle, Washington, United States

Recruit, hire, train and supervise case management team of five, resolving landlord-tenant disputes regarding unpaid rent. .Coordinate group of 10 volunteers facilitating mediations, leading to reasonable repayment plans or relocation arrangements.

Seattle, Washington, United States

Manage relationship with strategic partners, providing alternative dispute resolution services, as part of Veterans, Seniors and Human Services Levy (VSHSL). Organize professional development for affordable housing providers and community-building circles.

Greater Seattle Area

Conflict resolution focused on facilitation, education and outreach. Responsibilities include:-Implementing restorative practices that address discrimination in employment, housing, public places and contracting. -Conducting facilitated conversations, mediations and group conflict resolution processes, with commitment to racial equity and social justice principles.-Negotiating settlements and drafting legally-binding written agreements. -Providing conflict resolution training and implementation of restorative practices among civil rights enforcement staff.-Providing employers, housing providers, businesses, community organizations and members of the public with information and technical assistance related to restorative practices which can lead to satisfactory resolution of conflict related to charges of discrimination.

Everett, Wa

Conflict Coaching: As a neutral third party, advise tenants and property managers about their rights and responsibilities and then help them to assess their conflict resolution options, including telephone conciliation and mediation. Mentor individuals in conflict to resolve their own disputes.Mediation: Facilitate a variety of contract and family disputes in courthouses in Snohomish County, as well as on the Tulalip Tribal Reservation. Group Facilitation/Presentations: Conduct training for providers of affordable housing and social service s, as well as tenants, to provide them with a solid foundation in Fair Housing law.

Everett, Wa

Educational Programs: Provided communication skills training to housing navigators and case managers, as well as women in transitional housing. Co-facilitated trauma-informed workshops for homeless service providers and peer mediation training to high school students. Facilitated board retreats and affordable housing stakeholder meetings. Conflict Coaching: Consulted with navigators and case managers regarding conflicts between clients and their landlords. Mediated housing disputes, resulting in signed agreements including behavior contracts, repayment arrangements for rental arrears and move-out plans.Marketing: Created flyers to publicize agency services focused on homelessness prevention, including conflict coaching, telephone conciliation and mediation. Produced 8 educational video clips to illustrate how conflict coaching and mediation can be used to overcome barriers to stable housing for homeless families. Outreach: Met with property managers in low-income apartment complexes, to promote awareness of mediation services for housing-related conflicts. Organized outreach events at libraries and community centers.

Seattle, Gig Harbor & Belfair, Washington

Educational Programs: Facilitated conflict resolution classes attended by over 100 women incarcerated in Washington state. Outreach: Networked with directors of other educational and prison re-entry programs.Systems Integration: Participated in monthly Violence Reduction Sub-council meetings at WCCW (Washington Corrections Center for Women)

Seattle, Tacoma, Spokane, Monroe, Belfair, Gig Harbor, Clallam Bay

Volunteer Management: Coordinated group of 60+ volunteers, who facilitated educational programs using standardized curriculum inside 5 Washington State prisons. Recruited subject experts to provide quarterly professional development seminars and apprenticeship workshops for volunteers.Procedures and Policies Documentation: Collaborated with board members to create volunteer handbook and program manual.Social media/marketing: Used WordPress to post weekly blog, update web site and generate analytical reports. Produced quarterly newsletter using Microsoft Publisher. Used analytics software to generate reports.Grantsmanship: Co-authored successful grant application with Dispute Resolution Centers in Pierce & Kitsap counties.Database management: Tracked program & event attendance using Little Green Light CRM database.

Seattle, Washington

Program management: Administered the family mediation program, using Sales Force CRM (Client Relations Management) software to track contact with clients from initial inquiry up until scheduling of mediation session(s).Mediation: Worked with clients interested in mediating parenting plans, as well as division of property and debt, occasionally co-facilitating mediations.Volunteer Management: Assisted in recruitment of volunteer mediators and planning meetings with mediator pool to discuss new developments.

Lynnwood, Washington

2007-Date Small Claims Court Lead Mediator, Lynnwood & Everett, WashingtonVolunteer management: Coordinated a team of 30+ volunteer mediators, assisting with recruitment, training and program development. Public speaking: Conducted semi-monthly presentations in court, explaining the process of mediation and its benefits, compared to litigation.Statistical Analysis: Tracked metrics, analyzing and reporting trends related to settlement rates, types and numbers of cases mediated in court.

Spanish

Activities and Societies: Completed in-person intermediate Spanish course at Casa Latina, Seattle

Spanish Language

Completed in-person Spanish courses 110, 103, 201

Spanish Language Immersion

Intermediate Spanish immersion, including intercambio language exchange and cultural workshops.

Bachelors, Communications