Brian Turner Email & Phone Number

Greater Tampa Bay Area

Greater Tampa Bay Area

Greater Tampa Bay Area

Tampa/St. Petersburg, Florida Area

Clearwater, Fl

• Actively coach and recognize Executives and Associates, leading team to increased sales.Furniture Gallery+11.5% to PL/ +15.5% to LY in 2015#10 Overall Score Card in MDS: 6.3 2015• Train and encourage team to actively promote and sell Macy’s “WorryNoMoreProgram.” 47.8% YTD 2015• Emphasize the importance of customer satisfaction through regular coaching of Associates and Executives while providing team with strategies and techniques for reducing store’s customer return rate. 3.5% YTD 2015• Improved Engagement Score by creating a positive working environment and team atmosphere.Score: 87• Conduct routine talent analysis of Associates. Establish career progression plans for key players and positions in order to match best talent resulting in the retention of exemplary staff and turnover reduction.• Communicate merchandise needs for the Buying Office in the capacity of MIC for the My Macy’s initiative for the SE Region.

• Actively coach and recognize Executives and Associates, leading team to increased sales.Furniture Gallery+9% to PL/ +12% to 2014 #5 Overall Score Card: 6.0 2014Star Rewards: 104% YTDClearance Center+20% to PL/ +9% to LY#1 Overall Score Card: 7.0 YTD Star Rewards: 127% YTD• Train and encourage team to actively promote and sell Macy’s “WorryNoMoreProgram.” 44.6% YTD• Emphasize the importance of customer satisfaction through regular coaching of Associates and Executives while providing team with strategies and techniques for reducing store’s customer return rate. 4.1% YTD• Improved Engagement Score by creating a positive working environment and team atmosphere.Score: 74, + 24 Points from LY• Conduct routine talent analysis of Associates. Establish career progression plans for key players and positions in order to match best talent resulting in the retention of exemplary staff and turnover reduction.• Communicate merchandise needs for the Buying Office in the capacity of MIC for the My Macy’s initiative for the SE Region.

• Consistently exceeds sales goals by developing and executing new strategies and business-driving opportunities.Atlanta West District, Spring 2013 +5.8 to LY / +13% to PL (5 points better than MDS.)• Guide VPSMs and Associates to increased sales through regular coaching, follow-up and recognition.• Effectively communicate merchandise needs to the Buying Office in support of “My Macy's.”• Partner with store teams to plan and execute floor moves, merchandise placement and sales promotion set-up.• Coach Associates in improving customer satisfaction and techniques for reducing store’s customer return rate. Returns +5.3% STD• Conduct routine talent analysis of Associates. Establish career progression plans for key players and positions in order to match best talent resulting in the retention of exemplary staff and turnover reduction.• Actively participate in the “WorryNoMoreProgram” by training and encouraging Associates to promote and sell warranties to customers.WorryNoMore +49% STD• Added a dedicated mattress staff to five locations: Stonecrest, Arbor Place, Greenbriar, Macon and South DeKalb.Dedicated Mattress Staffing- Arbor Place, +31% to PL- Greenbriar, +20% to PL- Macon, +95% to PL- South DeKalb, +52% to PL• Train VPSM’s and Associates on MySA system. Clienteling, +10.6% TTL “Be Back” Sales (1 point above region average)• As MIC of Area Rugs for the Southeast, I have facilitated SE seminars and rug events, provided guidance through coaching, added dedicated area rug staffing, and partnered with the Fine Rug Team- leading our team to increased sales.Area Rugs SE +4% to PL/ +8% to LY

Kennesaw, Georgia

Consistently exceed sales goals by developing and executing new strategies and business-driving opportunities.Guide Associates to increased sales through regular coaching, follow-up and recognition.Effectively communicate merchandise needs to the District Team in support of "My Macy's".Partner with the District Team to plan and execute floor moves, merchandise placement and sales promotion set-up.Ensure merchandising presentation meets Macy's standards; while adhering to all local and state regulatory requirements on pricing and signing accuracy.Coach Associates in improving customer satisfaction and techniques for reducing store's customer return rate.Maintain high customer readiness standards; taking special attention to delivering a clean, neat and easy to shop store environment through maintaining accessibility standards.Maintain a high-level of shortage awareness and effectiveness; ensuring all policies and procedures are upheld.Conduct routine talent analysis of Associates. Establish career progression plans for key players and positions in order to match best talent resulting in the retention of exemplary staff and turnover reduction.Leader in District's "Partners in Time: Project Extend" to support giving back to the local community helping create stronger, healthier places to live and work.Actively participate in the "WorryNoMoreProgram" by training and encouraging Associates to promote and sell warranties to customers, with a 22 point improvement to LY.Currently ranked #1 in Star Rewards STD

Drove overall Store "Scorecard" results by focusing efforts on the following tactics: shopping environment, pricing and signing, workload planning; Profit: staffing, logistics, shortage and safety.Managed all payroll/non-payroll expense; directly responsible for EBIT%.Directed the receiving and processing of all merchandise receipts; ensured back of house standards were maintained.Analyzed store shortage and implemented reduction initiatives in partnership with the Loss Prevention Manager.Managed staffing by working with the staffing group and ensure adherence to the daily staffing plan.Ensured that all procedures, policies, exposure standards and shortage awareness were thoroughly understood by the store team including all Executives and Associates.

Drove and exceeded sales goals by developing & executing strategies; determined business-driving opportunities.Led the push toward selling through coaching, follow-up and recognition.Maintained high customer readiness standards; delivered a clean, neat and easy to shop store environment through maintaining accessibility standards.

Number one in annual mattress sales out of 401 Sales Associates.

Ensured that all procedures, policies, exposure standards and shortage awareness were thoroughly understood by all employees.Trained warehouse crew and encouraged, prepared and selected individuals for promotion.Clearly communicated company objectives so both executives and associates were well informed in regard to safety protocols and training practices.