Led the implementation and ongoing management of IT Infrastructure Operations for Bin Fadel Holding, encompassing all subsidiaries and sectors, including Manufacturing, Real Estate, Retail, Construction, Education, and Hospitality.Conducted in-depth analyses of IT infrastructure usage, identified security vulnerabilities and inefficiencies, and presented comprehensive assessment reports to the Executive Director.Proposed and enforced enhancements to IT documentation, processes, procedures, and policies to streamline operations and ensure compliance.Designed and deployed high density Wi-Fi networks with centralized controller and HSIA system.Engineered and implemented a complete Data Centre, ELV system, and ICT infrastructure.Executed system maintenance activities, including applying service packs, patches, and hot fixes, and upgraded data network equipment to the latest stable firmware releases.Coordinated the maintenance of network servers, Gateways, and intrusion detection systems, alongside desktop computers, routers, and switches.Designed and implemented robust network security measures, including firewalls, cryptography for network applications, host security management, file permissions, backup and disaster recovery plans, and file system integrity.Collaborated closely with Sales and Sales Engineering teams to address client needs and enhance long-term client satisfaction.Negotiated and managed vendor contracts, outsourcing agreements, and Service Level Agreements (SLAs) to ensure optimal service quality and cost-efficiency.Worked with stakeholders on strategic planning and budgeting to align IT initiatives with business objectives.Reviewed tender packages, RFPs, RFQs, and RFIs for new product acquisitions to ensure alignment with organizational goals.Applied critical thinking to solve complex problems, evaluate solutions, and make informed decisions.

Planning, designing, implementation, testing, maintaining, upgrading and support of IT infrastructure hardware, software and services like Servers, Storage, UPS, Routers, Switches, Firewalls, CCTV, Time Attendance Machines, Data Backup, ERP Solutions, Active Directory, File Sharing, WSUS, Print Server, DHCP, VPN, Virtualization and Cloud Services by direct hands-on and through coordination with 3rd parties.Addressing queries regarding the Information Systems/ Software& extending onsite support to the users including maintenance of Network, Software & ApplicationsImplement of Point-of-Sale System (POS) for Lavender Beauty Center Abu Dhabi, Heritage Village Restaurant & Café shop, Al Eshoush Supermarket & Al Eshoush Fitness CenterSuccessfully implemented LAN of more than 300 nodes using domain-based Network on Window Server 2008 and Server 2012 environment of Bin Fadel GroupResolved issues and escalated problems with knowledgeable support and quality service.