Tushar D Email & Phone Number

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Project : Optum HealthCareClient: OptumDomain: HealthCare Technical support engineer with a track record of resolving product-related issues, monitoring,debugging, and reactive tracking, as well as logging and responding to support tickets.  Knowledge on dashboarding, monitoring, alerting and automation of alert resolution.  Technical Support experience of handling global customers  Ability to Diagnose and Troubleshooting Technical Issues. Ability to work Proactively to identify the issue with the help of log monitoring.  Experienced in monitoring tools, frameworks, and processes. Excellent interpersonal skills.  Skilled at triaging and root cause analysis.  Create a knowledge base of troubleshooting articles. Excellent Team Player and should be able to take responsibility for the ticket.  Excellent analytical, problem-solving, interpersonal.

Bengaluru, Karnataka, India

Projects: Customer InsightsClient: Vodafone UKDomain: TelecomThis is a project that is called the Incident Management System. This project is all about addressing the customer incident, the telecom domain for business-to-business customers. We have a customer from the across the globe including the Vodafone Telecom. these are the customers using our telecom products. If They have issues in terms of configuration onboarding the products, inventory management means they wanted to know what are the products they have installed on a particular site. Site is a physical location where this telecom products are configured and used also billing related issues, payment related issues and also the performance related issues. We have a lot of dashboards to understand the customer usage data or inventory management. So if customer says there is a slowness in the performance, we investigate and also we also work on the network related issues. Example some customer says my broadband is too slow today and some of the products are not working. we check the configuration and also, we perform network troubleshoot using internal tools such as smart network.So this Project is all about serving the telecom domain customers in the b2b( business to business ) area. Resolve tickets within target metrics for response times, stale cases, case satisfaction, case review/feedback, and other metrics.  Conduct status checkpoints with customers on outstanding issues to ensure customer satisfaction.  Provide excellent customer service and manage sensitive customers effectively!  Manage multiple cases in a fast-moving environment.  Work extended hours as part of a scheduled rotation.  Application / Product configuration, user training and co-ordination  Coordinate multi-team efforts to drive customer cases to closure.  Supporting adhoc bill generation requests  Providing quick backend support for work arounds.

Diploma In Multilingual Computer Programming, Computer Science, 80 Percent

Master Of Science In Biotechnology, Biotechnology, 72 Percent

Post Graduate Diploma In Environmental & Sustainable Development, Environmental & Sustainable Development, 70 Percent

Bachelor Of Science - Bsc, Science

Higher Secondary School Leaving Certificate Examination, Science