Responsible For -• Monitor accuracy and efficient distribution of sales reports and other intelligence essential for business units to track the status of Sales Target vs. Actual, Spread of performance, Effort to Sale co-relation etc.• Support business in effective resource allocation in defined territories through analysis of market potential value, resource requirement, historical sales data, etc.• Set guidelines for MSL size, HCP coverage and Call Average guidelines for… Show more Responsible For -• Monitor accuracy and efficient distribution of sales reports and other intelligence essential for business units to track the status of Sales Target vs. Actual, Spread of performance, Effort to Sale co-relation etc.• Support business in effective resource allocation in defined territories through analysis of market potential value, resource requirement, historical sales data, etc.• Set guidelines for MSL size, HCP coverage and Call Average guidelines for each of the teams within business units by defining speciality / potential wise coverage requirements of HCPs• Coach field force by collaborating with L&D on areas that they need development like interpreting and using information presented through various dashboards to improve sales efficiency and are able to perform their roles better• Closely collaborate with regional managers to address under performing reps/territories and ensure they return to the required standards• Assist in defining criteria for Rewards and Recognition for the field force at all levels of the hierarchy• Work with Finance and Human Resources team in providing assistance with sales incentive compensation administration to clarify the application of sales compensation program policies and procedures to the field• Identify opportunities for sales process improvement by working closely with support functions like IT, Digital etc.• Assist business units in understanding process bottlenecks and inconsistencies in order to rectify and mitigate the risks associated with them Show less

Responsible for -• Project Management – work with the team on conceptualizing, designing, building and optimizing the business processes as per client requirements• Client Support – Liaise with onshore create long term strategic partnership with clients and become a trusted partner• Process Improvement – Provide change management and lead process re-engineering initiatives in response to evolving business needs and identify ways to operationalize… Show more Responsible for -• Project Management – work with the team on conceptualizing, designing, building and optimizing the business processes as per client requirements• Client Support – Liaise with onshore create long term strategic partnership with clients and become a trusted partner• Process Improvement – Provide change management and lead process re-engineering initiatives in response to evolving business needs and identify ways to operationalize processes• Team Management – managing teams of varying sizes (3 to 10) and collaborating with people across geographies depending on the type of project • Cost Management – ensuring on project costs are within budgets through proper mix of Associates and Associate Consultants in the team and tracking the financials on a monthly basis• Firm Initiatives - Help with firm initiatives such as recruiting, training, people development and organizing BO summits Show less

Profile: Process Manager – Business OperationsResponsible for • Process Management – supervise process execution (Catalogue Maintenance) and accommodate process changes from client side• Client Engagement - handling client calls/meetings, client hard deliverables, process updates, preparing informative Quarterly Business Reviews (QBR’s) on client business performance• Data Analysis – preparation and analysis of reports, dashboards and decks on business performance… Show more Profile: Process Manager – Business OperationsResponsible for • Process Management – supervise process execution (Catalogue Maintenance) and accommodate process changes from client side• Client Engagement - handling client calls/meetings, client hard deliverables, process updates, preparing informative Quarterly Business Reviews (QBR’s) on client business performance• Data Analysis – preparation and analysis of reports, dashboards and decks on business performance and process health parameters for submission to the client • Data Audits – streamlining audit mechanism and ensuring 100% audit quality for all client ad hoc requests and BAU deliverables• Issue Management - resolving level 2 escalations and expedite asks from client • Process Compliance – ensure process is compliant as per KM (Training & Documentation) and Quality (FMEA & OMF) guidelines• Team Management - managing a team of 25 people across 7 processes in the night shift and ensuring right resource and skill set mix• Cost Management – ensuring on floor costs are within budgets through proper mix of Trainee Analyst, Analyst & Sr. Analyst resources in the team Show less

Profile: Incident Management & Database AdministrationResponsible for- Interacting with the clients, acknowledging their issues and providing timely status updates- Managing the incidents (assigning and follow up of tickets)- Trouble shooting database related issues