Tushar Patel Email & Phone Number

Austin, Texas, United States

Georgetown, Texas, United States

• Leading quality assurance team to perform core quality assurance tasks in IT infrastructure manufacturing.• Serving as a single point of contact for a high-revenue, critical customer to address quality issues and concerns by collaborating with engineering, product management, procurement, and operations teams. • Providing quality assurance support services and contributing to company-wide efforts to improve product quality and customer satisfaction.• Collaborating with the… Show more • Leading quality assurance team to perform core quality assurance tasks in IT infrastructure manufacturing.• Serving as a single point of contact for a high-revenue, critical customer to address quality issues and concerns by collaborating with engineering, product management, procurement, and operations teams. • Providing quality assurance support services and contributing to company-wide efforts to improve product quality and customer satisfaction.• Collaborating with the engineering team on quality verification of new products and assisting all other departments in documenting procedures and work instructions.• Developing and deploying training using quality assurance techniques to the production team and responding to requests from the materials and procurement team to resolve supplier and Contract Manufacturer quality concerns.• Qualification and certification of supplier/Contract Manufacturers to produce and maintain defect-free product shipments directly to end customers from their manufacturing facilities.• Determined to identify corrective and preventive actions for continuous quality improvements by analyzing internal and external quality data reports, improving customer satisfaction. Show less

Austin, Texas Area

• I led a large, diverse team of Quality professionals (hourly and salary) in a fast-paced supply chain, supporting semiconductor equipment manufacturing operations utilizing 85K+ purchased SKUs from suppliers worldwide. I collaborated with cross-functional teams to develop and continually improve current processes, increasing operational efficiencies and meeting manufacturing expectations for the right part, quantity, and condition at the right time. • I partnered with the supplier quality… Show more • I led a large, diverse team of Quality professionals (hourly and salary) in a fast-paced supply chain, supporting semiconductor equipment manufacturing operations utilizing 85K+ purchased SKUs from suppliers worldwide. I collaborated with cross-functional teams to develop and continually improve current processes, increasing operational efficiencies and meeting manufacturing expectations for the right part, quantity, and condition at the right time. • I partnered with the supplier quality engineering team to develop strategies that help drive improvements in supplier processes, resulting in an improved supplier parts acceptance rate.• I was responsible for delivering quality KPIs (DPPM) and meeting manufacturing expectations for KPI targets. I have a track record of consistently exceeding KPI targets for 18 consecutive months.• I applied continuous process improvement methods using Lean Six Sigma tools such as DMAIC, Kaizen, 5 Whys, Fishbone diagram, and 8D problem-solving methodology. Show less

Austin, Texas Area

I led quality department resources and activities, and I have a track record of shipping zero-defect products to end customers for 16 consecutive months. I built a customer-focused team that engaged with the customer and provided exceptional-quality products.My responsibilities included managing and maintaining QMS and being ISO audit-ready at all times. I developed an internal audit program that prepared the facility and completed an ISO 9001:2015 audit without any audit… Show more I led quality department resources and activities, and I have a track record of shipping zero-defect products to end customers for 16 consecutive months. I built a customer-focused team that engaged with the customer and provided exceptional-quality products.My responsibilities included managing and maintaining QMS and being ISO audit-ready at all times. I developed an internal audit program that prepared the facility and completed an ISO 9001:2015 audit without any audit write-up.I was also responsible for maintaining the quality of 30K+ purchased parts from suppliers within the US and Asia Pacific. I managed supplier quality by conducting supplier process audits to ensure and maintain consistency in supplier quality and supply continuity. I implemented an incoming inspection process using the AQL (Acceptable Quality Limit) methodology for all purchased parts. I also developed an innovative supplier feedback mechanism using closed-loop supplier notification. In addition, I scheduled and conducted QMS reviews, CAPA reviews, and MRB reviews. I also performed data analysis to identify trends and implemented continuous improvements using Lean Six Sigma tools such as 6S, A3, DMAIC, 5Whys, and 8D problem-solving methods. I sustained improvements using the Plan-Do-Check-Act cycle. Show less

Austin, Texas Area

I managed a Strategic Business Partner Relationship account where I provided operational and technical expertise to resolve customers’ problems with high visibility/impact. I served as a single point of contact for end-to-end business partner experience and removed any inhibitors preventing growth. I drove critical issues to resolution by working with global cross-functional teams and delivering an optimal solution. I led regular cadence meetings with business partners in North America… Show more I managed a Strategic Business Partner Relationship account where I provided operational and technical expertise to resolve customers’ problems with high visibility/impact. I served as a single point of contact for end-to-end business partner experience and removed any inhibitors preventing growth. I drove critical issues to resolution by working with global cross-functional teams and delivering an optimal solution. I led regular cadence meetings with business partners in North America for all hardware and software products providing operational expertise and serving as a tactical and strategic project interface between manufacturing and business partners. I consistently achieved customer satisfaction objectives and reported success status, deliverables, and achievements to the executive team. Show less

Rochester, Minnesota Area

In this role, I successfully managed supply chain operations for server products manufactured by the contract manufacturer in Guadalajara, Mexico. This contractor manufacturer served as an integrator for power server products meeting the company’s specifications and distributed products to end customers throughout the United States. As an Operations Manager, I managed all activities by working with the contract manufacturing teams and delivering sustainable revenue results by maintaining 99%… Show more In this role, I successfully managed supply chain operations for server products manufactured by the contract manufacturer in Guadalajara, Mexico. This contractor manufacturer served as an integrator for power server products meeting the company’s specifications and distributed products to end customers throughout the United States. As an Operations Manager, I managed all activities by working with the contract manufacturing teams and delivering sustainable revenue results by maintaining 99% operational efficiency. One of my achievements was implementing an innovative supply chain approach to direct-deliver products from contract manufacturer location to end-customers. With this approach, I eliminated the cost for transporting products from the contract manufacturer site to a warehouse location in the United States and the warehousing cost before delivering products to end customers. This approach minimized product touch-points and improved serviceability and on-time delivery with significant cost savings of $2.4M per year. I also developed metrics measurement process to measure the success of the supply chain initiative for executive reporting. Show less

Rochester, Minnesota Area

In this supplier-facing role, I was responsible for implementing Quality Management Systems in new supplier integration and contract manufacturing facilities in the United States, China, Korea, and Brazil. I successfully developed and implemented processes in compliance with ISO 9001 standards and consistently delivered defect-free products to end customers. I also created an innovative audit process for supplier qualification and certification.Also, I served as a quality… Show more In this supplier-facing role, I was responsible for implementing Quality Management Systems in new supplier integration and contract manufacturing facilities in the United States, China, Korea, and Brazil. I successfully developed and implemented processes in compliance with ISO 9001 standards and consistently delivered defect-free products to end customers. I also created an innovative audit process for supplier qualification and certification.Also, I served as a quality engineering focal point to a Japanese OEM customer for all server products meeting their stringent quality standards. The OEM customer rebranded products with its logo and distributed them throughout the Japanese market. The products met the highest quality level exceeding Japanese quality standards. I also managed the New Product Introduction (NPI) cycle by introducing new server products manufactured and shipped from supplier and contract manufacturing sites. I conducted design reviews and product readiness reviews, driving product improvement into development. I initiated (ECR) Engineering Change Request and improved the quality of new products.With the introduction of each new product, I designed a product training and certification process to certify suppliers and contractor manufacturer teams to build products meeting specifications. In addition, I continually monitored and improved product quality performance, on-time delivery, returns, and warranty cost for products shipped from supplier integration and contract manufacturing sites. Show less

Master Of Business Administration (M.B.A.), Global Business

Bachelor Of Applied Science (Basc), Management Of Information Technology

Diploma In Engineering, Mechanical Engineering