Assist with organizing and arranging books on shelves, retrieving materials that have been placed on hold, and offering additional support and assistance as required.

-Convey complex technical information in a way that is easy for customers and developers to understand.-Organize and structure information for findability.-Review and edit technical figures for accuracy and usability.-Work with stakeholders to write and edit technical documentation.

-Convey complex technical information in a way that is easy for customers and developers to understand.-Organize and structure information for findability.-Review and edit technical figures for accuracy and usability.-Work with stakeholders to write and edit technical documentation.

• Engage, train, schedule, and support ~80 volunteers who welcome 80,000 guests to the convention.• Develop signage and technical communication to aid volunteers in orienting, instructing, and guiding guests through the registration process.• Communicate with volunteers throughout the year to motivate retention.• Reduced the number of required volunteers to 40 by streamlining registration with SaaS.• Reduced actual volunteer hours by writing, creating, and executing online training for the digital registration system.• Successfully enabled a safe and healthy convention by organizing and executing strict Covid protocols.• Deescalated multiple guest issues by satisfactorily solving their issues.• Promoted to this position as a direct request from the previous director.

• Design, write, and publish conceptual and task-focused content, including videos, quick-start guides for research software, and software releases/updates.• Facilitate stakeholder agreements in different contexts, including information organization, software features, and communications media.• Optimize digital asset organization methodologies using controlled vocabularies.• Created Finding Aids for Archival Materials.• Saved hundreds of hours of engineering time by pioneering the use of controlled vocabulary and structured content development to enable engineers and technicians to identify desired colleague expertise across 4 businesses and 175k employees.• Slashed IT support ticket volume by pioneering how-to videos, facilitating group coaching sessions, and creating task-based quick-start guides and easily accessible communications.• Streamlined the scientific publication review process utilizing automation.• Sponsored by the Corporate CIO for GE Leadership coursework and GE Research's Women in Technology Leadership Forum.• Accepted into the formal mentorship program at GE Research.

• Verified and edited metadata and digital assets primarily for foreign and silent films.• Connected metadata and digital assets between films and subsequent offshoot, including animation and television.• Linked differently written metadata (based on distributor) with a single asset.• Successfully updated a backlog of ~14,000 films in a non-English language, silent, or thought lost. • Increased the richness of multilingual metadata used to identify content.• Normalized direct communication between different internal organizations to support successful metadata creation.

• Supported volunteers and enterprise registration software to provide data entry services to members

• Provided rich, personalized information services, including reference queries, reader advisory, and book searches.• Facilitated circulation.• Wrote, designed, and published the Library Newsletter.• Promoted the use of library collections within various frameworks displays, newsletters, activities, and engagement.• Provided leadership to increase access to the library system’s extensive electronic resource collections.• Ensured the discoverability and access to any resources in the library's management, discovery, and authentication systems.• Kept current on and communicated value regarding new developments, trends, and implications in public libraries.

• Independently interviewed furious Users, to understand pain points and specific frustration with enterprise tools and processes• Introduced Persona and User-centered design theories to IT Management

• Facilitated multi-stage query and retrieval experiment for researcher

• Wrote, designed, and created graphic details for websites, QuickStart guides, and user manuals• Consulted on digital asset management (DAM)

• Perform IT services and support patrons

• Create Flash designs and wireframes based on current UX research

• Stored and tagged engineering technical publications for retrieval