Tony Ward Email & Phone Number

Leicester, Gb

Training Team lead on a project for the implementation of a new Microsoft Dynamics 365 client management system.

United Kingdom

Learning and Development and Organisational Management consultancy/delivery roles in a number of different industries and business units including Financial Services, Construction, Leisure, Oil and Gas and Offshore Service providers.Functions undertaken include Project Management, Business Implementation, Coaching, Training Needs Analysis, Design, Delivery, E-Learning packages, Team Management.Topics covered include: Commerciality, Leadership Skills, Sales, Customer Service, Change Management, Mentoring, Presentations, Continuity Management, Technical and Systems training

United Kingdom

Working as a key associate of Open Road Learning supporting the company with training design and deliverables for their clients - mainly in the construction industry.

International

Led and managed a team of training deliverers in a period of change and job uncertainty. Provided a structure and invested time in understanding their abilities and longer-term personal career objectives. This ensured they had fair representation in the wider business change considerations.Built the learning strategy and implementation plans for a strategic business unit. Achievements on taking up the role included managing down delegate cancellations by 50% and controlling external expenditure to less than 60% of forecast figures. The business benefit on costs alone amounted to over £100k through the management of key stakeholders and main suppliers.Worked as a partner with the leadership team of Commercial Banking managing their learning and development requirements across the UK (total personnel of approx. 4,000). Provided expertise and direction on supplier relationships, project design, planning and implementation. Provided consultancy, programme management, design and delivery on over 30 projects – including sales and service, complaint handling, leadership, change management, technical innovations, induction and talent management - with excellent feedback and quantifiable commercial benefits (cost savings, improved performance and income levels).