Tom Bennett Email & Phone Number

Orange, NSW, AU

Orange, NSW 2800 Australia

Orange, NSW Australia

24 Hickson Road Walsh Bay NSW 2000

eWave is an independent digital transformation agency with commerce at its core. We’re specialists in industry disruption. Through service design thinking, our unique process methodology is built on the foundations of research, helping brands identify the must win moments for their customers.As Manager of Managed Services, I manage eWave’s dedicated.

Sydney, Australia

Manage multiple implementation projects simultaneously. Ensure that all projects are delivered on-time, within scope and within budget. Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility. Ensure resource availability and allocation. Perform risk management to minimize project.

Sydney, Australia

Manage staff of 7 support and installation consultants in 3 countries, planning and monitoring the services provided to CMS Hospitality’s customers. Measure and evaluate response times and resolution of support requests, including providing 2nd level support. Assess training requirements and develop training plans and policies. Develop and monitor project.

Sydney, Australia

Set up and managed the operational side of Toshiba TEC’s newly created division to provide POS systems to the quick service restaurant market in a direct-sales model. Installed, trained end users, and provided support for all installations of the Toshiba TEC solution. Set up policies and standard operating procedures for the installation, software support.

Sydney, Australia

Managed projects and project teams in multiple countries across Asia/Pacific and across a wide variety of cultures. Projects included the sales, installation, maintenance, and support of MICROS restaurant systems suite, including POS, inventory, CRM, labor, and data warehousing/web reporting systems. Developed project plans and coordinated stakeholders’.

Sydney, Australia

Managed the training and development of the Asia/Pacific regional distribution channel on MICROS restaurant systems suite. Facilitated or conducted regular technical installation and support training courses throughout the region. Additional non-technical training was directed to sales and management personnel and external customers. Developed annual.

Sydney, Australia

Responsible for quality assurance, product release and management, education, enhancement and 2nd level support in Asia/Pacific for MICROS restaurant systems suite. Provided pre-sales support to local sales offices, configured and installed products for strategic Major Account customers. Liaised with the corporate headquarters, representing Asia/Pacific.

Guam

Installed and provided 24-hour on-call support for MICROS point of Sale systems. Trained hotel and restaurant end users. Maintained a high level of involvement in sales efforts, including the bidding of contracted services. Scheduled and tracked the progress of MICROS projects for other Engineers. Wrote and implemented basic UNIX shell scripts.

San Francisco Bay Area

Maintained IBM System/36, LAN and Westin proprietary software including hotel Property Management System, Point of Sale, Voice Mail, Call Accounting, Central Reservations, and Sales Information Systems. Oversaw the installation of NEC 2500 telephone switch, MCIROS 8700 Point of Sale, Kronos Time and Attendance, ADP Payroll, and Fidelio Front Office System.

Santa Monica, California

Systems Manager for HIS Property Management System on and IBM AS/400 platform. Maintained communications systems, including basic software changes and 24-hour on-call emergency support. Managed telephone service resale to meeting clients. Configured, installed, and administered labor management and forecasting, saving a projected $200,000 in payroll.