Tom Watson Email & Phone Number

St Neots, England, Gb

• I have been working with the Access Group to enable them to seamlessly migrate the cloud based environments of their frequent acquisitions.• I have worked with multiple acquisitions concurrently using tools such as Bittitan, Mover and ShareGate.• Stakeholder and end user management/liaison.• Managing organisation wide Azure and Intune environments to ensure a seamless transition for acquisitions.Key Achievements: • Completed multiple projects to onboard acquisition’s Microsoft (on premise and cloud) and Google environments to the central Office 365 environment.• Managed a project to enrol multiple devices in the central Intune system.• Worked with key stakeholders in multiple time zones to ensure all project demands met on time.

Bury St Edmunds, Suffolk, United Kingdom

My services with Atalian Servest were contracted to assist with integrating newly acquired companies into their Microsoft cloud based ecosystem.I used tools such as Bittitan and Sharegate to perform tenant to tenant migrations and large scale file migrations ot Sharepoint from On-Premise servers, driving the process forward from planning to on site support. I also worked on a large scale cleanup of a large Office 365 tenant post merging of multiple smaller tenants.

I Joined Cambridge Networks to provide 2nd and 3rd line support to customers on site and on a remote basis, and operate as point of escalation for all complex support tickets. I was responsible for the delivery of infrastructure projects end to end from initial planning and scoping requirements to implementation, testing and user support. This included upgrading multiple customers from aging Server 2003/2008 systems to Server 2016/Office 365, using Microsoft tools including Hybrid and 3rd party tools. Mentored 1st and 2nd line IT Engineers and delegated project tasks to junior team members. I was also responsible for managing the internal Kaseya PSA system.My achievements included playing an active role in upgrading the internal IT systems to a highly available failover cluster, upgrading a client networking hardware/WAN connectivity across multiple sites, and configuring multiple SonicWall devices. I also turned around and delivered a customer Office 365 migration when the normal migration method failed, and implemented a wireless system of eight access points with various VLANs and RADIUS authentication for a customer of 60 laptops

I joined Manage5Nines to provide 2nd and 3rd line support to SME business customers, resolving infrastructure issues with minimal disruption. I played an active role in key customer projects, including design and deployment of new infrastructure and systems, laptops, desktops, mobile devices, and office relocations, and provided user support. The role also included support for mobile devices, Macs, and Linux servers, data centre work including server builds and infrastructure cabling, and configuring Switch, VLAN and router firewalls. Developed monitoring platforms, and deployed and managed centralised Anti-Virus software. I provided quotes for and purchased client software, and liaised with 3rd parties to resolve issues including hardware warranties and internet connectivity. My achievements included assisting in the deployment of a SAN for a fast growing company to provide additional resource, and implementing a new internet connection within Manage5Nines to optimise connectivity

I was promoted to support key customer ICT projects, provide 2nd line support to users, and lead technical investigation for complex projects. I worked remotely and on various customer sites across the region. The role included auditing and configuring new hardware for deployment, and drafting documentation to support transition to operational ICT support teams. Also supported remote users connecting via VPN and 3G. My achievements included playing a pivotal role in a large project involving 90 hardware replacements and software upgrades on 500 machines.

I joined the Anglia Support Partnership to configure and install newly purchased hardware and software, troubleshooting issues and escalating to 2nd/3rd line support as appropriate. I also ensured asset information was recorded for new equipment. My achievements included proactively supporting multiple NHS trusts with c. 4000 users, liaising with 3rd party suppliers and ICT support teams to ensure a first class service.

Btec National Diploma It

10 Gcses, 3 As Levels