Gustavo Marin Email & Phone Number

Point Roberts, Wa, Us

Welcome to Marin Patents, where we level the playing field for startups and small to mid-sized technology companies, empowering them to effectively compete against larger competitors at affordable prices. We understand that startups need to protect what has taken a lot of hard work and many dollars to develop. With our extensive software experience, we can quickly and strategically understand even the most sophisticated technology without unreasonable demands on your most valuable human resources.We go beyond drafting competent patent applications. We provide strategic guidance on how best to protect your inventive work using our rare blend of business and technology experience. We stay up-to-date on the latest PTO developments to minimize patent prosecution and help you secure your patents.At Marin Patents, we've been through it all, from running successful businesses to having our own granted patents. We understand what it takes to succeed in today's competitive landscape, and we're committed to being your partner in innovation and development every step of the way.We provide a broad spectrum of IP assistance with patents and patentable properties, specializing in crafting valuable software patents. We offer patent workshops to accelerate innovations within technical teams, US patent filing and prosecution, patent search, patent strategy, post-grant proceedings, PCT, and more.With a unique set of advisors from the investment and business sectors, as well as an extensive network of visionary technology leaders, Marin Patents is well-equipped to help you turn your ideas into assets. Our team of licensed Patent Agents is fully qualified to practice patent law before the United States Patent and Trademark Office in patent matters.Choose Marin Patents today and take the first step towards securing your intellectual property and achieving your innovation goals.

Intelligent Machines™ is a technology firm that specializes in developing innovative algorithms and data science solutions to identify and lock down areas of technology through the development of patent families. Our team of expert data scientists and patent agents work closely with clients to identify key areas of their technology that can be patented, and then leverage advanced data analysis and machine learning techniques to create robust, defensible algorithms that form the basis of strong patent families.Safeguarding proprietary innovations is more critical than ever for maintaining a competitive edge. Intelligent Machines' unique approach combines deep technical expertise in data science and algorithm development with extensive knowledge of intellectual property law and the patent filing process. This allows us to craft tailored, high-quality patent properties to maximize the scope and durability of patent families in specific areas of technology.Whether you are a startup looking to stake out IP territory in an emerging field, or an established company seeking to bolster your patent portfolio, Intelligent Machines has the skills and experience to help lock down technology. Our rigorous, data-driven approach to algorithm development and patent filing generates tangible results and peace of mind for our clients. .

Calgary, Ab, Ca

Responsible for evaluating, recommending, and creating innovative growth strategies for large complex clients to transform the way they do business. Coupled strong technological awareness with deep business understanding and clear thinking to understand client challenges, articulate potential solutions and influence strategic direction.Helped clients achieve competitive advantage by linking business requirements to customer and technology strategies both in the contact center and in the back office. Re-strategized their entire business with the customer at the center by converting customer care from a "factory process" to a focus on the optimization of complex business processes, including those that extend outside the traditional contact center, in a customer-centric business.Used technology developed both in-house and from Genesys Telecommunications. Aria Solutions is a Genesys Certified Gold Partner.

Vancouver, Bc, Ca

As a Social Media Strategist and Customer Experience Specialist at Twentyseven Communications, I was responsible for delivering keynotes and technology workshops to entrepreneurs and businesses to help them develop and implement effective social media strategies and provide a seamless multi-channel customer experience.I was dedicated to staying up-to-date with the latest trends and best practices in social media and customer experience. I worked closely with clients to understand their unique needs and challenges, and developed tailored solutions to help them achieve their goals.I delivered engaging and interactive keynotes and workshops that left a lasting impression on our clients. I was passionate about helping businesses of all sizes and industries succeed in the digital age, and worked tirelessly to help them optimize their social media strategies and deliver a seamless customer experience.

As a member of the Board of Directors at The Canadian Association of Professional Speakers (CAPS), I had the privilege of contributing to the advancement of the speaking profession by providing resources and education designed to enhance the skills, integrity, and value of our members.Throughout my tenure, I was passionate about supporting CAPS' mission of fostering growth and excellence in the speaking industry. I collaborated with fellow board members to develop and execute strategic initiatives aimed at providing our members with the tools and knowledge necessary to succeed as professional speakers.As a Board Member, I leveraged my extensive experience in the speaking industry to provide valuable insights and guidance on matters related to business development, marketing, and professional ethics. I was committed to ensuring that CAPS members had access to the resources and education necessary to achieve their full potential as professional speakers.My time as a Board Member at CAPS was a truly rewarding experience, and I am proud to have contributed to the growth and success of this leading organization for professional speakers. I am confident that the skills and insights I gained during my tenure will be an asset to any organization looking to advance the skills, integrity, and value of their members.

Us

As a Partner at Discreet Math Group LLC, I had the opportunity to apply my extensive experience in advanced analysis and strategic thinking to address complex system dynamics for our clients. Our firm was focused on providing real-world solutions to complex problems, with a particular focus on large contact centers, social networks within enterprises, and complex business processes.Throughout my tenure at Discreet Math Group LLC, I worked closely with clients to understand their unique challenges and develop tailored solutions that addressed their specific needs. Whether it was developing new strategies for managing large contact centers, optimizing social networks within enterprises, or streamlining complex business processes, I was committed to delivering measurable results that drove business success.As a Partner, I was responsible for leading teams of talented professionals and collaborating closely with clients to develop innovative solutions that addressed their most pressing challenges. I was known for my ability to think strategically and bring a rigorous analytical approach to problem-solving, leveraging my years of experience in the industry to develop creative solutions that delivered measurable results.Discreet Math Group was acquired by Aria Solutions, Inc. - October 2009

Menlo Park, Ca, Us

As a Senior Technology Strategist at Genesys, I reported directly to the CTO and was part of a small team responsible for analyzing and managing Genesys' extensive patent portfolio. With a focus on complex system dynamics, my team and I determined the long-term corporate product direction, identified growth opportunities, and game-changing strategies for the company.One of my key contributions was providing communication technology strategy to Salveo, an Alcatel-Lucent/SaskTel venture for the design of a global SaaS healthcare software suite and business offering. My team and I also analyzed competitive patent portfolios to identify gaps and profitable areas for future product direction.As an evangelist and ambassador of customer service technologies, I interacted with prospects, partners, users, producers, and key members of the organization. I was invited to speak on innovative customer service technology at over 30 corporate events, trade-shows, and associations in over 15 countries.Overall, my experience and expertise in technology strategy and analysis allowed me to provide valuable insights and direction to Genesys and its partners, helping to drive growth and success in the industry.

Menlo Park, Ca, Us

As the Senior Business Development Manager - at Genesys, I developed and consolidated corporate strategy for emerging technologies, with a focus on SIP for premise-based, self-hosted, and Cloud contact center software systems. Working closely with key Genesys and Alcatel-Lucent executives, partners, and customers globally, I: Increased sales of Genesys SIP solution by over 200% by motivating and educating the international sales force on the product, as well as competing products.Ensured key initiatives to drive mid-term revenue generation through the development of effective go-to-market strategies with large channel partners.Educated and enabled internal sales efforts to gain market acceptance with corporate IP strategic initiatives.Responsibilities:- Developed and consolidated corporate strategy for emerging technologies with a focus on SIP for premise-based, self-hosted, and SaaS contact center software systems.- Worked closely with key Genesys executives, Alcatel-Lucent executives, partners, and customers globally, to increase market share and profitability of the IP Contact Center line of products.Increased sales of Genesys SIP solution by over 200% by motivating and educating the international sales force on the product, as well as competing products.- Ensured key initiatives to drive mid-term revenue generation through the development of effective go-to-market strategies with large channel partners.- Educated and enabled internal sales efforts to gain market acceptance with corporate IP strategic initiatives.- Successfully drove the development of new go-to-market strategies that led to increased market share and profitability for Genesys.- Successfully increased sales of Genesys SIP solution by over 200% by motivating and educating the international sales force on the product, as well as competing products.- Successfully educated and enabled internal sales efforts to gain market acceptance with corporate IP strategic initiatives.

Menlo Park, Ca, Us

Developed new and existing channel partners to increase sales of the Genesys mid-market software product suite for contact centre market initiative within Europe, Middle East and Africa. • Increased sales by 30% in 2 years through channel activation efforts and partner education.• My region represented 70% of global mid-market revenue• Product positioning and shaping opportunities at industry trade shows and events• Closed new business through partner sales opportunities.

Menlo Park, Ca, Us

Managed and developed multiple emerging product lines for interactive voice response (IVR) and mid-market contact center technologies including market planning, product proposals, requirements analysis, definitional and beta customer programs, world-wide readiness, sales support, business development, and market launch. • Identified a $50M market opportunity by pioneering a new IVR product line from initial conception through production product launch.• Solution voted product of the year for multiple years by industry periodicals.

Menlo Park, Ca, Us

Designed and implemented the first software as a service (SaaS) cloud-based Interactive Voice Response (IVR) application, Genesys Voice Treatment Option (VTO), 8 years before cloud computing was coined by then Google CEO Eric Schmidt. This patented (US6442247) C++ CTI enabled software application, built to function on over 30 PBXs, was the first of its kind in its ability to handle multiple tenant contact centers in a central office cloud environment on the same traffic-engineered hardware. During its time, VTO had the largest profit margin of all Genesys products, generating an average of $4M per year.

Espoo, Southern Finland, Fi

Technical lead on an initiative to acquire a voice portal company to expand into the interactive voice response IVR/VoiceXML portal software market. This effort led to the acquisition of Telera Systems, a SaaS voice portal, in April 2002 and the creation of the Genesys Voice Platform (GVP) Initiative. GVP named leader for Magic Quadrant for IVR and Enterprise Voice Portals, 2004GVP named Best Contact Center Functionality at Speechtek Spring Expo 2003Customer Inter@ction Solutions® magazine named Genesys Voice Portal as a Product of the Year winner for 2002

Fredericton | Saint John, Nb, Ca

Partnership Director for the Computer Telephony Integration (CTI) certificate offering as part of the Computer Science undergraduate degree program for the University of New Brunswick (UNB). This program was established as a cooperative effort between UNB, the New Brunswick Telephone Company (Aliant), Genesys, Sun Microsystems and Dialogic. Designed and instructed CS4875: Introduction to Interactive Voice Response and CS4885 CTI Application Design and Development. .

Designed and developed the NCA Microelectronics Suite Cinema. The Suite Cinema is a multimedia software package that handles pay-per-view orders and billing for hotels and multi-unit housing. This system provided an NTSC/PAL movie-listing channel for the display of available movies, an interactive voice response (IVR) unit to answer and process customer orders, a billing engine to process movie purchases as well as an integration to a video signal scrambling system.

Bsc (Cs), Software Systems, Communication Technology

Patent Office Registration Exam Course

Situational Sales Negotiation

Spin Selling Skills

Planning And Developing New Products And Markets

Product Management For New Products

Certified Genesys Engineer

Education record