Todd Wickham Email & Phone Number

Indianapolis, In, Us

Carmel, Indiana, United States

• Managed the revamp and streamlining of a 600-hour project management training course to enhance content delivery and accessibility for 186 transitioning military service members, ensuring they were equipped with the core project management skills needed for successful civilian careers.

Clinton, Maryland, United States

• Led a 65-person team in the operation and maintenance of a $545M global communication system, achieving a 98% uptime rate, essential for mission-critical communications.• Directed a $10.3M IT infrastructure modernization initiative, upgrading 912 devices in just 2 months, ensuring compliance and resolving a longstanding deficiency for 33K personnel.• Managed an $ 8.5M Intrusion Detection System upgrade, overseeing a 6-member team in the analysis and verification of 250 control items, ensuring the on-time completion of a $350M construction project and enhancing the security of Air Force One.• Established and maintained strategic relationships across various units, ensuring alignment of IT solutions with organizational objectives and improving communication between technical and non-technical stakeholders.

Chillicothe, Ohio, United States

• Managed the cradle-to-grave, full-cycle recruitment process throughout four counties from talent recruitment, interview preparation, offer negotiation, onboarding, and seamless new hire orientation for 40 employees annually.• Secured the firm’s highest 1st quarter production in 10 years by achieving a 30% year-over-year growth in online engagement & a 18% increase in production, gained through being hand-selected to fill the Operations Manager role during the pandemic & by evolving digital marketing strategies & training 56 members on social media outreach.• Collaborated with multiple stakeholders to drive a 30% year-over-year growth in online engagement and an 18% increase in production, positioning the team to meet and exceed recruitment targets during the pandemic.

• Collaborated on developing the Product Operations Hiring Strategy 2025 for a leading cloud contact center solutions provider. Aligned recruitment efforts with evolving industry demands to attract top talent and optimize operational growth.• Helped revamp the process for receiving and internally tracking customer feature requests, streamlining how customer feedback was captured and prioritized to improve software add-ons and enhance overall product development.

Hurlburt Field, Florida, United States

• Managed a 24/7 service desk environment, providing remote support and ensuring 97% uptime for critical weather systems across global operations.• Guided 5 instructors to coordinate and deliver training to 100 joint personnel annually. This training ensured that members could effectively operate and maintain 3 various weather systems to deliver accurate forecasts for overseas missions.

Hurlburt Field, Florida, United States

• Orchestrated 22 onboarding courses, seamlessly crafted and coordinated 638 briefings, and delivered 1.4K curriculum hours. Instrumental in developing 468 new Airmen, earning recognition from senior leadership.

Hurlburt Field, Florida, United States

• Tested new weather equipment for updating legacy systems, compiling and analyzing data from old and new systems evaluating metrics to support top management on new technology acquisition decisions.

Warner Robins, Georgia, United States

Bachelor Of Arts - Ba, Social Sciences

Activities and Societies: Magna Cum Laude

Associate Of Arts And Sciences - Aas, Human Resource Management

Associate Of Science - As, Electronic Systems Technology