Senior Analyst
CurrentAnnual Roster Review, Compliance Regulation, & User Support (1600 users)Train users on applications- On and Off shore support team members under meRun scripts and creating objects & containers (Database management)Create Accounts, Data Entry and Data ManipulationUtilize Remedy and ServiceNow Ticketing Software - Notes and Exchange for emailDocumentation of all processes, including SOPs, email, phone & instant message)Systems Supported: SDD (SAS Drug Development); SAFR; Safety Mailings; eTMF (Electronic Trial Master File) system; Cyclone; Impact; & Datavision.