Manages risk through one or more of the following activities: identification, evaluation, integration and documentation of risks and controls, risk analysis and research, insurance and/or risk program coordination, or consultation on risk mitigation plans. Independently performs moderately complex to complex work assignments and problem resolution.• Leads the identification, evaluation, and documentation of risks and controls within complex business processes. Guides and influences risk owners in control development and monitors control testing. Educates risk owners on risk management best practices. May develop test plans and sampling methodology. • Supports the key risk identification and assessment process for a line of business. • Performs complex data analysis to determine or validate risk or loss causes and identify new risks. Researches best practices and recommends process improvements for internal risk management. • Reports on risk analysis and control testing results and produces process dashboards for business decision support. Advises management on potential risks and influences process changes. • Coordinates and supports collaboration with all major stakeholder groups and programs. Manages consulting relationships with internal and external clients.

Performs proactive testing and validation on Consumer and Community Banking Controls, processes, and procedures. Assist management with all audits from Corporate Audit, Compliance, OCC; coordinates development and implementation of action plans and target dates stemming from regulatory and/or business audits. • Monitors and tests control and business exception reports.• Conducts proactive audits to target specific and high risk processes or functions, reviews procedures, training materials, controls and account testing.• Verifies accuracy and ensures compliance with plans, policies and procedures prescribed by management.• Develops and administers ongoing exception-based queries to test critical and sensitive transactions to ensure compliance with policies and procedures and identify emerging trends and issues.• Delivers review findings to process owners for correction and assists process owners with the development of action plans to address significant process or control gaps.

Independent responsibility and demonstrates extensive compliance knowledge in working with AML/KYC related issues. Exercise strong management and leadership skills. In addition, experience with banking system and AML knowledge. Interfaces with middle and line management within the unit and with lines of business. Exercise sound judgment and to observe the highest degree of confidentiality in the handling of information received in the course of discharging responsibilities.

Provide direct leadership, coaching employee training, work guidance, scheduling, problem resolution, and the day-to-day organization for assigned analyst in Fraud Loss Prevention Department. Directly supervise all Electronic Money Movement of approximately 15 Fraud Analyst.

Provide direct leadership, coaching employee training, work guidance, scheduling, problem resolution, and the day-to-day organization for assigned Account Executives in deposit banking products contact center. Directly supervise a sales team of approximately 10-15 representatives

Assists the Division Executives for HL Production team and Site Managers with overall business development, communications, sales skill development of workforce, product roll out, contest development and implementation, administration and sales management efforts for the CD call center initiatives. Partner with and supervise six Sales Managers and 105 exempt and non-exempt employees. Successfully provide sales processes to assist managers and analyze data from sales reports and quality team to make recommendations. Developed and created Operation Eagle for managers and implemented coaching forms and scorecard.