Tosha Wishard Email & Phone Number

Saskatchewan, Canada

• Persuasively promote the sale of products and services on an initiated and/or demand basis in a competitive environment in order to meet sales targets• Determine customers’ needs and recommend solutions, utilizing support personnel as required• Handle all customer inquiries and complaints and resolve issues in a timely and professional order• Participate in sales campaigns and retention activities on and initiates and/or demand basis• Assist other internal departments as required

Saskatchewan, Canada Regina

• Hold a key customer focused position at CIBC Regina, providing first-line support.• Acknowledged for tactfully and diplomatically providing exemplary customer service, patiently and methodically working with a demanding clientèle to meet their diverse banking needs.• Increase profits with ability to turn negative customer interaction (complaints, problems) into selling opportunities; offering appropriate product to solve customer issue and retain / grow their business.• Recognized for dealing with an above-average number of customers per day, between 35 and 55.• Interact with clients to inform them of various financial products available through the bank, including GICs, RRSPs, RESPs, credit lines, credit cards, foreign exchange, mortgages and loans.• Process cheque, credit card and other payments through various accounts.• Conducting in-depth reviews of clients’ financial circumstances, current provision and future goals.• Promoting and selling financial products to exceed given or negotiated sales targets.

Toronto, Canada Area

• Promoted and sold BMO Sobeys club Master Card & Bank Accounts, PC Financial and CIBC Petro-Canada Master Card. • Represented BMO, CIBC & PC financials as a brand ambassador.• Provided product, promotion, and pricing information by clarifying customer request; selecting appropriate information; forwarding information; answering questions.• Prepared sales presentations by compiling data; developing presentation formats and materials.• Promoted and sold financial products to exceed given or negotiated sales targets.

Toronto, Canada Area

Part-time work while in school.• Represented and promoted Samsung brand in conjunction with sales.• Measured and reported the performance of pricing and contract performance.• Managed the day to day promotions for increase in sales revenue.• Tracked sales by tracking, consolidating, analyzing, and summarizing expenses; forwarding for reimbursement.• Updated job knowledge by participating in educational opportunities.• Accomplished department and organization mission by completing related results as needed.• Provided product, promotion, and pricing information by clarifying customer request; selecting appropriate information; forwarding information; answering questions.

Toronto, Canada

June ‘10, Sep ‘10 & Jan ‘11Part-Time work while in school.• Dealt effectively and courteously with all visitors, suppliers and team members.• Liaised regularly with other members of the guiding team.• Organized and implement displays, activities and trails.• Spoke in public and liaised regularly with other members of the guiding team• Dealt effectively and courteously with all visitors, suppliers and team members

London, United Kingdom

• Multitasked between phone, in person and electronic media for sales and customer service. • Dealt with complicated customer itineraries.• Prepared sales presentations by compiling data; developing presentation formats and materials.• Handled daily correspondence. Responded to inquiries and made reservations as needed.• Opened and closed the availability as and when required of hotel in all the GDS channels, IDS channels and on the hotel website.• Liaised with the front desk and other hotel departments to make sure customer satisfaction is exceptional.

London, United Kingdom

• Monitored and updated sales display areas.• Directed customers by escorting them to racks and counters; suggesting items.• Advised customers by providing information on products.• Helped customer make selections by building customer confidence; offering suggestions and opinions.• Documented sale by creating or updating customer profile records.• Processed payments by totaling purchases; processing checks, cash, and store or other credit cards.• Kept clientele informed by notifying them of preferred customer sales and future merchandise of potential interest

Diploma, International Business, B

As a graduate, I am prepared to reliably demonstrate the ability to: Take into account the impact of various economic, legal, cultural.

Pg Certi, Corporate Communications, B

As a graduates of the programme I have acquired the skills to: * Analyse complex communication issues such as reputation management.

Bba, Business, B+

High School, Biology, General,