I am deeply committed to lifelong learning and remain at the forefront of emerging trends and best practices in strategic management, organizational development, and leadership excellence.Salesforce is a bit like the A-Team. Particularly when I think of their slogan: "If you have a problem, if no one else can help, and if you can find them....maybe you can hire The A-Team."On second thought, maybe we're not so much like the A-Team. We're much easier to find and our solutions deliver results that last far longer than a 60 minute episode. Also we unfortunately don't drive around in that awesome van.I partner with our most strategic large enterprise companies to help grow their revenue and improve their customer experience with our innovative cloud technologies. ---------------------------------------------------------------------------------------------Salesforce is the Customer Success Platform. Our social and mobile cloud technologies—including our flagship sales and CRM applications—help companies connect with customers, partners, and employees in entirely new ways.---------------------------------------------------------------------------------------------Websitewww.salesforce.com Emailtjohnston@salesforce.com

As an Account Executive at [24]7, I advised and educated Fortune 100 organizations on how to better engage with their customers by making consumer intent the cornerstone of a digital transformation. With intent-driven engagement, companies anticipate and act on that interest across any channel, collapsing the time to deliver successful outcomes in the moments that matter most. The [24]7 Platform drives Customer Acquisition and Engagement across both Self-Service and Assisted-Service channels. I possess intimate knowledge of: Virtual Agents,Intelligent Virtual Assistants,Chat Platforms, Digital Chat Agents, These solutions are data driven and complemented by intent recognition, conversational natural language, predictive modelling, and consumer presence. ---------------------------------------------------------------------------------------------[24]7 is a leader in customer engagement cloud solutions, based out of Silicon Valley. [24]7's customer engagement platform assists several hundred million visitors across all channels, and engages in 1.5 billion conversations annually, most of which are automated. Using [24]7 solutions, many of the world's largest and most recognizable brands are anticipating and acting on consumer intent to create more personalized customer experiences.[24]7's deep history in BPO allows us to leverage previous hands-on experience and translate it across the world of software, making us a thought leader with intimate details of customer experience and operations. ---------------------------------------------------------------------------------------------Website:www.247-inc.com

At Global Relay I helped educate organizations on how to leverage our platform to strategically perform eDiscovery & supervision, gain business intelligence, and understand critical needs in order to help these firms adhere to stringent electronic regulatory requirements and uncover value from their unstructured data. I specifically focused on helping companies in highly regulated industries of Financial Services, Health Care, Insurance, Manufacturing and Education.I worked with a wide range of firms while at Global Relay--Mid-Market to Large Enterprise organizations in the biggest market in the US (New York, Boston, DC).---------------------------------------------------------------------------------------------Global Relay is the leading provider of cloud-based ECM (Enterprise Content Management) software. GR specializes in electronic message archiving, supervision, and eDiscovery solutions for the global financial sector, delivering services to 20,000 customers in 90 countries. Global Relay’s customers include investment advisors, private equity funds, 55% of FINRA broker-dealers, 70% of SEC hedge funds, and 22 of the world’s top 25 banks. We serve financial service firms worldwide that are regulated by the SEC/FINRA, IIROC, FCA, AMF and many others.Global Relay Archive securely captures and preserves email, instant messaging, mobile messaging, Bloomberg, Thomson Reuters, Twitter, LinkedIn, Facebook and more — with Blackberry, iPhone, iPad, Android, Outlook and Web access.---------------------------------------------------------------------------------------------Websitewww.globalrelay.com

RBC DS has a strong reputation for excellence in not only execution, but also training.

CVM was an operations company investing, operating and divesting franchised brands. Through a senior level partnership, we designed and implemented a strategy and execution of a successful turnaround and divestiture plan.