• Coordinates and provides linkage services for HIV positive diagnosed and re-diagnosed patients assigned to case load.• Actively links new patients to 1917 Clinic, or other HIV clinic, and refers to additional community resources as needed.• Schedules initial clinic appointments for new and returning patients including verification of insurance and HIV+ status.• Routinely follow-up with patients who have barriers to linking to care and document encounters in appropriate database(s)/EMR.• Collects required CDC client history for grant funded projects and update all UAB electronic medical records and data capturing systems.• Document and manage appropriate database(s) for grant reports.• Serves on assigned community group to represent 1917 Clinic care, linkage, and various programs.• Attends training events to learn and to build on evidence-based interventions to link, re-engage, and retain patient care.• Helps patients navigate the healthcare system and community resources.• Maintains effective communication with community partners for appropriate referrals.

• Coordinates and provides linkage services for HIV positive diagnosed and re-diagnosed patients assigned to case load.• Actively links new patients to 1917 Clinic, or other HIV clinic, and refers to additional community resources as needed.• Schedules initial clinic appointments for new and returning patients including verification of insurance and HIV+ status.• Routinely follow-up with patients who have barriers to linking to care and document encounters in appropriate database(s)/EMR.• Collects required CDC client history for grant funded projects and update all UAB electronic medical records and data capturing systems.• Document and manage appropriate database(s) for grant reports.• Serves on assigned community group to represent 1917 Clinic care, linkage, and various programs.• Attends training events to learn and to build on evidence-based interventions to link, re-engage, and retain patient care.• Helps patients navigate the healthcare system and community resources.• Maintains effective communication with community partners for appropriate referrals.

• Train and supervise the coordination of linkage services for newly diagnosed, re-diagnosed, and re-connecting patients.• Maintains regular communication with fellow linkage and retention coordinators.• Lead monthly ECHO tele-mentoring.• Provides a trauma-informed approach to care with patients, staff, community, and self.• Works with research team members to produce reports and complete necessary revisions to Electronic Data Systems.• Actively links new patients to Sickle Cell Clinic and refers to additional community resources as needed.• Routinely follows-up with patients who have barriers to linking to care and document encounters to Electronic Data Systems.• Enters all relevant patient data for linkage and re-engagement to appropriate database(s) for grant reports.• Serves on assigned community groups to represent Sickle Cell Disease Clinic and the efforts of Prevention, Linkage and Retention.• Maintains regular communication with fellow linkage and retention coordinators and supervisor(s).• Attends training events to learn and build on evidence-based interventions to link and re-engage patients in care.• Helps patients navigate the healthcare system and community resources.• Maintains effective communication with community partners for appropriate referrals.• Maintains knowledge of clinic updates that effect patient care and access to care.

• Discuss and review informed consent with persons interested in screening for clinical trial enrollment.• Educate communities on research importance and opportunities; Recruit volunteers to enroll in research studies.• Organize, schedule, and participate in outreach and campaign initiatives; Engage and build rapport at social events.• Adhere to values, policies and procedures, and confidentiality; Identify participant health concerns for linkage and support.• Create and implement social events to promote clinic efforts; Work as a team to ensure success as a trusted resource.

• Professionally managed program referrals made by partnering organizations while exceeding grant expectations.• Screened/Enrolled study referrals in program; identifying barriers to care and linkage opportunities that supported needs.• Created and maintained case files for participants from screening to program termination.• Supported and encouraged program participants to make doctor appointments, follow doctor’s orders, and medication adherence to achieve/maintain viral suppression.• Identified, documented, and appropriately responded to participant concerns and newly identified barriers.• Adhered to AIDS Alabama’s values, policies, procedures, and confidentiality; Accountable- to ensure success as a trusted resource.

•Recommended Cosmetics and Skin Care products; Educated customers on product benefits.•Exceeded weekly sales and credit account goals.•Handled Checks, Cash & Credit payments; Opened Charge Accounts; Exceeded sales targets.•Setup kiosk and counter presentation; Managed stocks, samples and gift with purchases.

• Facilitated participant retreats and enrichment sessions; Exercised certified facilitation skills; Created group discussion topics.• Organized, scheduled, and participated in outreach and campaign initiatives; Engaged and built rapport with at-risk population. • Educated consumers and communities on the disparities within the black MSM population relating to HIV/AIDS, STDs, STIs, Safer Sex, Testing, Treatment, Mental Health, and many other concerns, statistics and services.• Provided pre/post support and counseling for consumers being tested for HIV. Used sign-in sheets and evaluation tools.• Linked participants testing HIV preliminary positive with services at JCDH, Family Clinic, 1917 Clinic, AIDS Alabama, and BAO.• Created and implemented social events to promote project efforts; Adhered to AIDS Alabama’s values, policies and procedures, and confidentiality; Worked as a team to ensure success as a trusted resource.

• Provided stellar customer service to internal and external customers; Projected and maintained a positive company image; Resolved complex account issues; Supported company objectives to receive minimum APSC/BBB complaints.• Interacted with customers in person and by phone. Discussed billing inquiries, payments, service orders, and marketing products; Applied knowledge and skills to interpret and explain account information taking initiative to satisfy customers and ensure first call resolution; Promoted customer satisfaction. Kept confidential and managed housing confidential and sensitive customer information in payment, account, and credit systems.• Utilized sales and marketing expertise on natural gas products and services to develop sales opportunities to the Marketing team.• Administrative duties also included typing correspondences and training materials for departmental and customer needs.• Focus on the human connection to reveal undisclosed factors that affect client circumstance and effective resolutions.• Organized and facilitate quarterly refreshers on superior customer experience and effective listening skills.• Recognized as the only representative to consistently refer customers to a company program which offers assistance and health services for those who we assess meet two or more concerns: Elderly or mentally challenged and; memory loss, living alone, multiple disconnections, or mention of poor diet. Provided resources and referrals for customers who mentioned domestic violence, child abuse, or emergency concerns.

• Applied claims settlement procedures to process claims, initiate claim payments, and close claim files.• Communicated with customers and associates via telephone, in person, and email and written correspondence.• Used claims system and other technologies to maintain electronic claim records.• Managed the use of multiple data systems and information systems; Interpreted policy coverages and insurance laws for policy states to callers with professional tone; Exhibited understanding discussion of caller’s policy interpretation.• Worked in a team format; Assisted and mentored fellow co-workers with process assimilation, investigation of claimant issues, and customer/claimant questions; Negotiated solutions to complex problems for personal and business accounts.• Adapted to ever-changing guidelines, policies, laws, and processes to ensure the effectiveness of department and company.• Adopted as the first and pilot supervisor assistance due to my performance, leadership, and ability to resolve conflicts.• Spoke in new hires during training to promote teamwork, cultural sensitivity, and the power of listening.• Awarded the Distinguished Performance Award (5-day cruise) for my teamwork, top performance, and trailblazing initiative.

-Recommended Cosmetics and Skin Care products; Educated customers on product benefits.-Handled Checks, Cash & Credit payments; Opened Charge Accounts; Exceeded sales targets.-Setup kiosk and counter presentation; Managed stocks, samples and gifts.-Exceeded weekly sales and credit account goals.