Ty Baker Email and Phone Number

* Responsible for on-time completion of client implementations through management of customer workflow discussions and technical configurations* Serves as primary point of contact for the Care Management Team and Leadership during implementation* Oversees and supports multiple work streams related to client onboarding, Care Manager training, and clinic readiness* Leverage AI-driven tools and analytics to enhance client engagement, streamline processes, and deliver tailored… Show more * Responsible for on-time completion of client implementations through management of customer workflow discussions and technical configurations* Serves as primary point of contact for the Care Management Team and Leadership during implementation* Oversees and supports multiple work streams related to client onboarding, Care Manager training, and clinic readiness* Leverage AI-driven tools and analytics to enhance client engagement, streamline processes, and deliver tailored travel solutions, ensuring optimal efficiency and satisfaction in managing their travel needs.* Proactively keeps internal and external stakeholders informed of progress and risks* Uncovers and drives resolution on key operational and policy differences* Continuously building and improving implementation and training process to optimize experience and efficiency* Leads external meetings, presentations, and trainings* Generates excitement for the Phamily platform while setting realistic expectations* Collaborates closely with teams across Phamily including Sales, Account Management, Customer Success, Support, Product, and Growth* Developing project plans, timelines, and resource allocation strategies.* Monitoring project progress, managing budgets, and ensuring timelines are met.* Providing regular updates to stakeholders and ensuring transparency throughout the project lifecycle.* Maintaining project documentation, including status reports, meeting notes, and technical specifications.* Addressing issues as they arise and making decisions to keep the project on track.* Conducting project reviews to assess outcomes and identify lessons learned for future projects. Show less

• Plan and deliver value based business reviews with client executives• Develop customized success plans that both accelerate adoption and provide the customer with a path to achieve their desired outcomes with Press Hook• Leverage your Press Hook product expertise along with customer use case knowledge to proactively identify growth opportunities• Identify and develop relationships with client executives that include VPs, C-suite officers, founders and CEOs• Regularly monitor… Show more • Plan and deliver value based business reviews with client executives• Develop customized success plans that both accelerate adoption and provide the customer with a path to achieve their desired outcomes with Press Hook• Leverage your Press Hook product expertise along with customer use case knowledge to proactively identify growth opportunities• Identify and develop relationships with client executives that include VPs, C-suite officers, founders and CEOs• Regularly monitor account health and adoption to find opportunities to help customers acquire maximum value from Amplitude• Project manage the customer journey using internal and external resources as needed• Provide expertise to help customers derive valuable insights from our highly technical product• Partner with our Professional Services team to deliver a successful onboarding process, answer ad hoc business/strategy questions, and share methodologies and insights Show less

•Drive territory planning and ongoing management for our customer-facing team members, with a primary focus on CSMs.•Work with CS Leaders to design books of business for new CSM hires on a monthly basis.•Work with CS Leaders to manage quarterly portfolio rebalancing and optimization efforts within their teams, and project manage individual account transitions.•Manage the ongoing process to transition accounts between segments, based on defined criteria such as growth and… Show more •Drive territory planning and ongoing management for our customer-facing team members, with a primary focus on CSMs.•Work with CS Leaders to design books of business for new CSM hires on a monthly basis.•Work with CS Leaders to manage quarterly portfolio rebalancing and optimization efforts within their teams, and project manage individual account transitions.•Manage the ongoing process to transition accounts between segments, based on defined criteria such as growth and spend.•Assign account team members to new customers upon closed/won.•Measure team member capacity against book size targets and proactively share updates with CS Leaders on an ongoing basis; run data analyses as needed.•Collaborate closely with CS Operations team members and cross-functional partners who are involved in capacity planning and territory management processes. Show less

• Selected in the top 2% of applicants for a program offered to high-potential individuals preparing for a CS role in SaaS• Rigorously trained (300+ hours) and assessed on CS skills by instructional coaches and industry professionals• EQ: cultivating empathy, growth mindset, coachability, overcoming rejection, time management, prioritization• CS workflow: the customer journey; human-centered customer engagement; practical experience with data and tech tools; managing risk and… Show more • Selected in the top 2% of applicants for a program offered to high-potential individuals preparing for a CS role in SaaS• Rigorously trained (300+ hours) and assessed on CS skills by instructional coaches and industry professionals• EQ: cultivating empathy, growth mindset, coachability, overcoming rejection, time management, prioritization• CS workflow: the customer journey; human-centered customer engagement; practical experience with data and tech tools; managing risk and effectively escalating issues; following up with customers and logging activity; creating stories, executive summaries, and slide decks for effective EBRs• Tech tools: Gainsight, Salesforce, G Suite Show less

• Developed modeling to optimize inventory forecasting, tracking, and analysis of key performance indicators such as markdowns, sale trends by category, and product.• With approval by the CEO, I met with the in-house attorneys to implement the consignment buying process to receive products without any initial purchasing. Negotiated the terms of the contracts with vendors to be on a net 60 payment, upon customer’s first purchase.• Wrote reports and forecast sales levels. Work with the… Show more • Developed modeling to optimize inventory forecasting, tracking, and analysis of key performance indicators such as markdowns, sale trends by category, and product.• With approval by the CEO, I met with the in-house attorneys to implement the consignment buying process to receive products without any initial purchasing. Negotiated the terms of the contracts with vendors to be on a net 60 payment, upon customer’s first purchase.• Wrote reports and forecast sales levels. Work with the Internal team to identify growth opportunities and minimize down-trending business for the store.• Increased the market share by 43% each quarter in accessories and beauty. I managed & mentored the junior staff. Show less

• Built and executing social media strategy through competitive and audience research.• Wrote copy and managed all social media platforms and the editorial calendar with that it increased engagement by 27%, which created more awareness for the company.• Captured and analyzed social media/ metrics, insights, and best practices and then acted on the information to increase the following.• Generated and shared content daily to built meaningful connections.• Hosted cocktail and… Show more • Built and executing social media strategy through competitive and audience research.• Wrote copy and managed all social media platforms and the editorial calendar with that it increased engagement by 27%, which created more awareness for the company.• Captured and analyzed social media/ metrics, insights, and best practices and then acted on the information to increase the following.• Generated and shared content daily to built meaningful connections.• Hosted cocktail and buying events at Miami Swim Week & other cities to increase presents in the industry. Show less

• Responsible for achievement of sales, controllable profit, EBITDA, Payroll Management, and P&L performance.• Supported the selling and service processes; improved leadership and motivation to the team in achieving company goals• Curated intimate store events for a more engaging customer experience to lead to client retention.• Consistently adheres to all standards and deadlines for hiring, onboarding, and separation of associates to maintain compliance with company and legal… Show more • Responsible for achievement of sales, controllable profit, EBITDA, Payroll Management, and P&L performance.• Supported the selling and service processes; improved leadership and motivation to the team in achieving company goals• Curated intimate store events for a more engaging customer experience to lead to client retention.• Consistently adheres to all standards and deadlines for hiring, onboarding, and separation of associates to maintain compliance with company and legal guidelines. Show less