✅Hardware Configuration - Performed lab work including Assembly/Disassembly of computers✅Linux - Conducted multiple simulations that applied our knowledge to troubleshoot client computers✅Troubleshooting - Learned TCP/IP, OSI Model and the troubleshooting process to better troubleshoot computing devices.✅Networking – Used Kali Linux, an open source OS to manipulate a computers IP and MAC address to match up with the main network.

✅Leveraged classroom technologies to create approved lectures and lessons.✅Planned and led lessons on basic computer skills, keyboard techniques and internet use.✅Maintained secure and disciplined classroom to provide positive learning environment.✅Selected optimal curricula and planned daily lessons to meet needs of children with various developmental levels✅Created various strategies to engage students anddeliver enriching educational opportunities.✅Communicated objectives for lessons, units andprojects to students and parents.✅Liaised between parents and administrative staff to clarify classroom and student objectives.

✅provided customer service while explaining IT products and upselling resulting in an 15% increase in profits✅Offered technical helpdesk support to customers on printers, PCs and laptops and mobile devices.✅Managed, motivated and educated new and existing Personal Trainers while consistently achieving personal sales goals✅Responsible for trainer schedules, trainer invoice, close of business reports and reaching club quotas monthly✅Implemented new processing system for new hires Training to improve efficiency in the onboarding process✅Provided direction and training to senior leadership on business matters that impact our culture, people, and customers✅Elevated team member performance while cultivating customer relationships to drive sales.✅Reduced process gaps by training new hires on best practices and protocols.

✅Set up and secured physical & virtual networks for storing sensitive data✅Lead international tactical unit into foreign countries in order to set-up communication infrastructures and systems with minimal resources✅Dynamic trainer; conducted training for over 120 Soldiers and Civilian personnel in SHARP, and MRT resulting in 100% completion of DA mandated requirements✅Provided unit with leadership, mentorship andtrained multinational forces to communicate & work with the United States Military Developed project plan including required materials, delivered schedules, completion schedules, manpower requirements and tool/equipment lists✅CAtegory 3, Category 5 Ensured network, system and data availability and integrity through preventative maintenance and upgrades✅Created new accounts, reset passwords and configured access to servers and file management software for users.✅Tested performance, functionality and security of network systems, individual workstations and peripheral devices.✅Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.