Ty Ward Email & Phone Number

Dumas, Arkansas, United States

Primary Information Technology contact for two local manufacturing facilities providing hardware and software support to all end users.Manage, deploy, maintain, and repair all IT equipment for both facilities, including but not limited to clients, printers, cellular and IP phones.Create, manage, and update Active Directory, Exchange (On Premise & O365), SAP, Teams, Skype & other accounts as needed.Train new hires in Support Services role, as well as provide mentoring and coaching sessions to peers.

Monticello, Ar

Certified iOS & Mac Technician, certificates held include SVC-17A, ACiT & ACMT.Receive incoming consultations from Tier 1 level advisors to assist in issue resolution and takeover calls for complex issues.Troubleshoot and resolve both hardware and software issues with iOS devices, Mac computers, Apple Watch and Beats products.Exceeded expectations for teamwork, as well as innovation for both 2016 & 2017 fiscal year annual performance reviews.Developed mentoring program for conducting private, 1x1 advisor sessions to coach to behaviors and assist in obtaining goals

Las Vegas, Nv

Responsible for all standard day-to-day business operations, including opening and closing of store.Handle customer interaction in-store, as well as through electronic communication such as email, SMS & social media. Compile weekly reports of all sales, cost of goods and profits.Train employees on all daily operations, including repair procedures and customer interaction expectations.Repair a wide array of devices including iPhone, iPad and other major products by Samsung, HTC and more. Troubleshoot and repair computers, including board level repairs, such as power jacks.

Computer Electronics Technology

High School Diploma