Tyler Woods Email & Phone Number

Phoenix, AZ, US

NOC and Security Alert response for over 100+ medium to large sized businesses.

Remote

Providing after-hours Network Operations Center support. Monitoring status and connections for thousands of client servers. Ensuring maximum uptime solving any issue that may arise in any given network. Completing server upgrades and maintenance after-hours on servers LIB apps, firewalls, switches, etc.. Primarily working with Xantrion Inc as an extension.

Oakland, CA

Consulting, Managing, and Supporting all IT needs for five, 5-50 person companies. Managing all client servers, workstations and IT Services.

Oakland, CA

Monitor and remotely troubleshoot issues using an N-Able NOC monitoring system. Providing Tier 2 support, and monitoring several thousand servers for 100-150 clients. Immediately responding and troubleshooting Site outages, VPN connections, SAN, Disk space alarms, Backups, etc.

Oakland, CA

Remote position working on a helpdesk serving over 100 5-120 person companies with remote Tier 1/1.5 level support in a fast paced environment. Consistent answering of phone calls and responding to tickets emailed into a Connectwise environment. Providing remote support to these users completing tasks ranging from setting up new users, rebooting servers.

Buenos Aires, Argentina

Communicate between US-based Clients and a team of 8- 10 programmers and designers.Facilitate positive relations with all clients leading to future business and many referrals.Implement diverse strategies such as; SCRUM, an Agile, incremental methodology for project management.Accountable for each “sprint” for the best efficiency, and higher productivity.

Phoenix Y Alrededores, Arizona, Estados Unidos

Reconfigured an out-dated and improperly configured network backbone.Converted 4 servers to the newest Windows Server 2008 operating system.Replaced several old workstations, and installed new servers to allow the entire company to share files seamlessly through a database server increasing the overall productivity. Reconfigured the email exchange server.

#1 Sales Person for all Geek Squad Services in the Phoenix, AZ metropolitan area. (Winter-2007)Technical troubleshooting within an enterprise environment, overcoming system crashes, slow-downs and data recoveries.Achieved exemplary customer satisfaction scores, and consistently recognized by upper management for my unique technical troubleshooting skills.

Consistently ranking among the highest in the region in support contract and accessory sales.

Technical troubleshooting, re-installing windows, fixing windows and OSX issues. Troubleshooting slow-downs and random errors. Data recoveries.Worked on several computers at once for maximum efficiency.Installed workstations in a business environment, Set up wireless networks, file sharing and security.Removal of viruses and BSOD fixes.