Tyler Woods Email & Phone Number

Phoenix, Az, Us

NOC and Security Alert response for over 100+ medium to large sized businesses.

Remote

Providing after-hours Network Operations Center support. Monitoring status and connections for thousands of client servers. Ensuring maximum uptime solving any issue that may arise in any given network. Completing server upgrades and maintenance after-hours on servers LIB apps, firewalls, switches, etc.. Primarily working with Xantrion Inc as an extension to their team.

Oakland, Ca

Consulting, Managing, and Supporting all IT needs for five, 5-50 person companies. Managing all client servers, workstations and IT Services.

Oakland, Ca

Monitor and remotely troubleshoot issues using an N-Able NOC monitoring system. Providing Tier 2 support, and monitoring several thousand servers for 100-150 clients. Immediately responding and troubleshooting Site outages, VPN connections, SAN, Disk space alarms, Backups, etc.

Oakland, Ca

Remote position working on a helpdesk serving over 100 5-120 person companies with remote Tier 1/1.5 level support in a fast paced environment. Consistent answering of phone calls and responding to tickets emailed into a Connectwise environment. Providing remote support to these users completing tasks ranging from setting up new users, rebooting servers, setting up group policies, setting NTFS permissions, troubleshooting mail-flow issues, etc. Working primarily with the following… Show more Remote position working on a helpdesk serving over 100 5-120 person companies with remote Tier 1/1.5 level support in a fast paced environment. Consistent answering of phone calls and responding to tickets emailed into a Connectwise environment. Providing remote support to these users completing tasks ranging from setting up new users, rebooting servers, setting up group policies, setting NTFS permissions, troubleshooting mail-flow issues, etc. Working primarily with the following technologies Microsoft Windows2000/ XP/Vista/7Microsoft Server 2003/2008/2012Microsoft Office Suite 2003/2007/2010ESXi VMware, Vsphere, Vcenter serversExchange, Active Directory, GPO, Backup Technologies (Live Vault, Backup Exec)Symantec Antivirus Corporate EditionSoftware deployment technologies (ghost, repackaging tools)Basic Networking (TCP/IP, DNS)Remote access technologies (VPN, terminal services, Citrix) Show less

Buenos Aires, Argentina

Communicate between US-based Clients and a team of 8- 10 programmers and designers.Facilitate positive relations with all clients leading to future business and many referrals.Implement diverse strategies such as; SCRUM, an Agile, incremental methodology for project management.Accountable for each “sprint” for the best efficiency, and higher productivity resulting in a wider variety of higher paid projects using cutting edge technologies.

Phoenix Y Alrededores, Arizona, Estados Unidos

Reconfigured an out-dated and improperly configured network backbone.Converted 4 servers to the newest Windows Server 2008 operating system.Replaced several old workstations, and installed new servers to allow the entire company to share files seamlessly through a database server increasing the overall productivity. Reconfigured the email exchange server, antivirus software, and set up training rooms to enhance worker efficiency, and reduce downtime.

#1 Sales Person for all Geek Squad Services in the Phoenix, AZ metropolitan area. (Winter-2007)Technical troubleshooting within an enterprise environment, overcoming system crashes, slow-downs and data recoveries.Achieved exemplary customer satisfaction scores, and consistently recognized by upper management for my unique technical troubleshooting skills used to rapidly and cost-effectively resolve challenging technical issues within the workforce.Handled 30+… Show more #1 Sales Person for all Geek Squad Services in the Phoenix, AZ metropolitan area. (Winter-2007)Technical troubleshooting within an enterprise environment, overcoming system crashes, slow-downs and data recoveries.Achieved exemplary customer satisfaction scores, and consistently recognized by upper management for my unique technical troubleshooting skills used to rapidly and cost-effectively resolve challenging technical issues within the workforce.Handled 30+ technical/mission-critical calls daily and consistently met high service standards.Removal of viruses and BSOD fixes. Show less

Consistently ranking among the highest in the region in support contract and accessory sales.

Technical troubleshooting, re-installing windows, fixing windows and OSX issues. Troubleshooting slow-downs and random errors. Data recoveries.Worked on several computers at once for maximum efficiency.Installed workstations in a business environment, Set up wireless networks, file sharing and security.Removal of viruses and BSOD fixes.