Tyagraj K. Email and Phone Number
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"Dynamic Senior Tech Support and Cloud Manager with extensive experience in managing enterprise IT environments, cloud platforms (AWS, Azure, GCP, https://github.com/tyagraj777), and DevOps methodologies. Renowned for leading technical support teams, implementing scalable cloud solutions, and enhancing operational efficiency through automation and process optimization. Detail Resume Link => https://drive.google.com/file/d/1D8X9iDkcXGQqofwib50Lgj1yc0coTLvW/view?usp=drive_linkMy expertise lies in bridging the gap between technical support and strategic innovation, leveraging DevOps practices like CI/CD pipelines, Infrastructure as Code (Terraform, Ansible), and container orchestration (Docker, Kubernetes) to drive robust, scalable solutions. I thrive on resolving complex technical issues while ensuring seamless cloud migrations, disaster recovery implementations, and performance monitoring with tools like Prometheus, Grafana, and CloudWatch.In my role as a leader, I excel at building cross-functional teams, fostering collaboration, and driving service excellence. I have a proven track record of reducing incident response times, enhancing system reliability, and optimizing cost management in multi-cloud environments. My ability to troubleshoot across the stack and align IT operations with business goals has consistently delivered measurable results, including improved customer satisfaction and minimized downtime.I am passionate about integrating cloud-native solutions and DevOps principles to deliver exceptional technical support while enabling organizations to achieve their digital transformation goals. Whether it’s managing mission-critical infrastructure, implementing cost-saving cloud strategies, or empowering teams through mentorship, I bring a results-driven and innovative approach to every challenge.Let’s connect if you are seeking a seasoned leader with a deep understanding of cloud operations, DevOps culture, and a commitment to delivering world-class technical support that drives business success."
Netradyne
View- Website:
- netradyne.com
- Employees:
- 973
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Senior Manager - Technical SupportNetradyneBengaluru, Ka, In
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Manager Tech Support - Public CloudRackspace Technology Mar 2022 - PresentHyderabad, Telangana, IndiaDrove Innovation: Spearheaded the migration of critical workloads to a hybrid cloud environment, resulting in a 30% reduction in operational costs. leveraging knowledge in cloud technologies and architectures like AWS, Azure, and GCP.Ensured Operational Excellence: Led a team of 13+ engineers in resolving critical incidents with an average resolution time of under 2 hours. Implemented a proactive monitoring system, reducing unplanned downtime by 50%.Fostered Customer Success: Collaborated with cross-functional teams to improve customer satisfaction by 25%, as measured by NPS scores.Empowered Teams: Mentored and developed a high-performing team, resulting in a 20% increase in employee engagement.Drove Service Excellence: Implemented a new incident management process, reducing average resolution time by 30%.Retained Talent: Developed a comprehensive employee development program, resulting in a 95% employee retention rate.Fostered a Positive Work Culture: Organized team-building activities and recognized high-performing employees, leading to a 20% increase in employee morale.Strategically Planned: Aligned team goals with the organization's strategic objectives, resulting in increased efficiency and productivity.Invested in Talent Development: Implemented a skills development program, leading to a 25% increase in employee certifications.Encouraged Employee Engagement: Fostered a culture of innovation and continuous improvement, resulting in numerous successful projects and initiatives. -
Technical Delivery ManagerJio Tesseract Jul 2020 - Jun 2021Mumbai, Maharashtra, India#Key AchievementsScaled Team and Optimized Operations: Expanded team size by 140% in 3 quarters while maintaining historically low attrition rates.Streamlined Delivery Processes: Implemented efficient delivery processes, reducing product cutoff and release cycles by 25%.Fostered a Positive Work Culture: Cultivated a recognition-driven culture, boosting team morale and productivity.Drove Strategic Initiatives: Led the transition to Azure cloud, optimizing billing, IAM, and provisioning processes.Enhanced Product Development: Contributed to BEaaS API design, development, and validation, improving product quality and time-to-market.Management. Resource Management. Project planning, Budget, Process Optimization. Handling team of 15+ engineers. -
Technical Delivery ManagerIbot Inc. Dec 2019 - Jan 2020Hyderabad, Telangana, India#Key AchievementsImplemented Agile Frameworks: Successfully deployed Agile frameworks, driving efficiency and innovation in delivery processes.Fostered Knowledge Sharing: Led knowledge-sharing sessions on Agile best practices and delivery optimization, empowering teams.Optimized Organizational Processes: Collaborated to design and implement process improvements, aligning with strategic objectives.Was managing IoT projects for customers in Europe like Liebherr and ROCHE for IoT-enabled solutions. -
Start-Up OwnerSelf-Employed Oct 2018 - Nov 2019Hyderabad, Telangana, IndiaKey Achievements:Entrepreneurial Venture: Launched a professional blogging startup, gaining hands-on experience in website development, SEO, and WordPress.Team Building: Successfully assembled and managed a small team of freelancers.Skill Development: Acquired certifications in Project Management (PMP) and Scrum, deepening knowledge in Agile methodologies.Freelance Work: Undertook freelance projects to sustain operations during the startup phase.
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Technical Program ManagerQualcomm Sep 2017 - Aug 2018Hyderabad, Telangana, IndiaSpearheaded Feature Delivery: Coordinated with cross-functional teams to prioritize and deliver critical Android telephony features.Optimized Development Processes: Analyzed performance data to identify bottlenecks and implement improvements in integration, change management, and release cycles.Strategic Planning and Resource Allocation: Defined project goals, milestones, and resource allocation to ensure timely and efficient delivery.Fostered Cross-Functional Collaboration: Facilitated communication and collaboration between teams to ensure seamless integration and support.Data-Driven Decision Making: Leveraged data analytics to inform strategic decisions, optimize resource allocation, and improve project forecasting.Process Improvement: Contributed to the development and implementation of new processes and tools to enhance efficiency and quality.Compliance and Risk Management: Supported audit compliance and inventory management initiatives. -
Tl -Engineering Compute OperationsQualcomm May 2016 - Aug 2017Hyderabad, Telangana, IndiaManaged 24/7 Operations: Oversaw a team of IT administrators and SMEs to ensure uninterrupted service delivery for critical enterprise applications.Optimized Shift Performance: Implemented effective shift management strategies to minimize escalations and maximize team efficiency.Fostered Technical Excellence: Led technical training initiatives and conducted triage meetings to enhance team skills and knowledge.Ensured System Availability: Drove proactive problem-solving and incident resolution to maintain high system availability.Streamlined IT Services: Managed IT frontend queues for critical tools like Git, Gerrit, Perforce, and EC, improving service delivery and user satisfaction.Accelerated Skill Development: Provided hands-on training and mentorship to empower engineers with emerging technologies.
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Devops Team LeaderQualcomm Jan 2012 - Jan 2016Hyderabad, Telangana, India#Key AchievementsAwarded Excellence: Received multiple awards for exceptional performance in remote support, on-site support, lab/prod integration, customer training, and documentation.Enhanced Knowledge Base: Initiated and led in-house initiatives to improve knowledge sharing and documentation.Delivered Global Projects: Successfully executed 7+ international projects for major telecommunications clients (Sprint, Nextel International, China Telecom, AT&T), providing pre- and post-launch support for client, server, and RAN integration.
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Devops Engineer, SrQualcomm Mar 2008 - Dec 2011Hyderabad, Telangana, India#Key AchievementsAwarded Excellence: Recognized with 5+ awards for outstanding performance in remote and on-site support, lab/prod integration, customer training, and documentation.Led Complex Deployments: Planned and executed lab and field deployments for COTS and VoIP dual-stack enterprise communication solutions.Optimized IT Operations: Established efficient processes for IT escalation, client provisioning, and remote RAN management.Enhanced Knowledge Sharing: Designed and implemented a SharePoint portal to centralize lab status and updates, improving team collaboration and knowledge transfer.Delivered Timely Support: Supervised ticket allocation, conducted in-depth analysis, and resolved tier 2 and 3 cases within strict SLAs.
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Senior Software EngineerLg Soft India Oct 2007 - Feb 2008Bangalore Urban, Karnataka, IndiaAccelerated Release Cycles: Led internal QA/QM testing efforts using Bugzilla and TD, significantly reducing external release time-to-market by 16%.Ensured Product Quality: Successfully reproduced, fixed, and tracked critical issues, enhancing product reliability and user experience.Facilitated Carrier Approval: Served as a key point of contact for technical approvals with major carriers like Tata Teleservices, Reliance Communications, and MTS. -
Software EngineerLg Soft India May 2005 - Sep 2007Bengaluru, Karnataka, IndiaAccelerated Product Releases: Successfully resolved critical issues during UAT, CDG2/3 field testing, and BREW PEK-Software acceptance, significantly reducing time-to-market.Enhanced Product Quality: Debugged and fixed major showstoppers in UAT and field testing packages, improving product reliability and user experience.
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System EngineerReliance Communications Dec 2003 - May 2005Mumbai, Maharashtra, IndiaAccelerated Product Time-to-Market: Successfully provisioned, tested, and certified multiple telecom products, adhering to stringent carrier acceptance criteria (AT Framework).Enhanced Product Quality: Certified over 40 device models for CDMA and EVDO technologies, ensuring optimal performance and compatibility.Fostered Strong Vendor Relationships: Collaborated closely with handset vendors to address test blockers and expedite resolution.Streamlined Application Deployment: Facilitated the release of J2ME applications and games on WebSphere, identifying and resolving critical issues.Ensured Carrier Compliance: Conducted rigorous BREW carrier acceptance and porting evaluations to meet stringent industry standards.
Tyagraj K. Skills
Tyagraj K. Education Details
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Bachelor Of Engineering - Be
Frequently Asked Questions about Tyagraj K.
What company does Tyagraj K. work for?
Tyagraj K. works for Netradyne
What is Tyagraj K.'s role at the current company?
Tyagraj K.'s current role is Senior Manager - Technical Support.
What is Tyagraj K.'s email address?
Tyagraj K.'s email address is ty****@****omm.com
What schools did Tyagraj K. attend?
Tyagraj K. attended Finolex Academy Of Management & Technology.
What are some of Tyagraj K.'s interests?
Tyagraj K. has interest in New Technology, Cooking, Soccer, Beach Volleyball, Taking Up Different Sports, Science And Technology, Tennis.
What skills is Tyagraj K. known for?
Tyagraj K. has skills like Vmware Workstation, Sharepoint Administration, Amazon Web Services, Rf, Test Planning, Nagios, Salesforce.com, C, Debugging, Voip, Smtp, Radius.
Who are Tyagraj K.'s colleagues?
Tyagraj K.'s colleagues are Arun Kumar, Harshit Samani, Shashank Sharma, Megan Hails, Kishan Varma, Shashank Sheelwant, Divya Vk.
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