Ty A. Allison, Lpc, Ncc Email & Phone Number

Plano, Texas, United States

24/7 Clinical Navigation and Support Clinician (Dec. 2019-present)As a 24/7 Clinical Navigation & Support (CN&S) Care Manager (CM), I help our members navigate the behavioral health system, including utilization of benefits and accessing direct care services. I dialogue with customers to assess current needs and interpret their benefit plans to offer linkages to care in their community. I follow up with members until the in-the-moment concern has been resolved and they feel comfortable with providers in their area.Inpatient Case Manager Specialist (May 2017-Nov. 2019)I used my clinical knowledge and skills to evaluate appropriate health care services and treatment plans in conjunction with inpatient providers. I partnered with facilities and families to identify and implement a holistic approach to treatment outcomes. I performed pre-cert and concurrent reviews for inpatient, residential, and partial hospitalization levels of care. I coordinated with facilities to assist in discharge planning and aftercare follow-up appointments. I engaged with customers and families to understand needs, facilitate access to Cigna coaching/case management programs, and community resources. I contributed to team meetings, participated in clinical rounds with Cigna Medical Directors, and attended required trainings.

Richardson, Texas

Behavioral Health Case ManagerFebruary – April 2017 (2 months)As a case manager in behavioral health, I helped customers with substance abuse and mental health concerns to navigate the health care system. I identified, implemented and monitored their health care needs; eliminated barriers to receiving care; learned more about their condition, benefits and medications; and found resources in their community to connect them to care.Behavioral Health Appeals ReviewerAugust 2016 – January 2017 (6 months)I reviewed patient medical records and utilized clinical and regulatory knowledge and skills as well as knowledge of payer requirements to determine why cases were denied authorization and whether an appeal was required; utilized MCG, TAC, and ASAM guidelines, in concert with clinical evidence, to develop sound and well-supported rationale for authorization and denial decisions; provided physicians with post-service clinical review, medical record breakdown, and clinical rationale when it appeared medical necessity criteria had not been met; and maneuvered through ECM, Aerial, BlueStar, EAA, and other company software to complete assigned tasks according to department protocol and regulatory guidelines.Behavioral Health Care CoordinatorApril – July 2016 (4 months)I received clinical information from workers at behavioral healthcare facilities where BCBS members were being treated for mental health and substance abuse concerns. Based on the clinical information received, I used specific criteria to determine what level of care to authorize for the member being treated. Several dynamics are at play in making these determinations, because I wanted to ensure the member was receiving the best treatment in the least restrictive environment possible. Also, I acted as a member-advocate to facilitate quality care.

Desoto, Texas

I provided therapy to individuals and couples in weekly sessions using cognitive-behavioral theoretical principles; developed and documented client treatment plans, process notes, and diagnostic summaries. Cognitive-Behavioral, Existential, Interpersonal, and Relational Therapies helped me in facilitating the healing process of my clients. I participated in case conferencing during meetings with my supervisor and other interns to obtain treatment recommendations and receive general guidance on improving my work with clients.

Dallas, Texas

In this position, I conducted more than 650 psychosocial assessments on children and adults who presented with mental health and substance abuse concerns. I provided a clinical summary to the admitting medical doctor for review and recommended a level of care (outpatient vs. inpatient) for the patient. I completed the full admission process with admits, including explanation of patient rights, confidentiality, financial obligations. I requested an order of protective custody from medical doctors for patients who were at risk of harming themselves or others. I filed necessary reports regarding child and elder abuse and neglect. I input data into several different programs to track and admit clients. I communicated to unit nursing staff the presenting problems of a patient whom I then escorted to the unit.

Harlem, New York

I managed a caseload of 12 families who were referred to the agency by the New York Administration for Children’s Services due to an allegation of child abuse or neglect. I conducted home visits three times a month with each family for observation purposes. A portion of the wraparound services I provided included attending parent-teacher conferences, visiting children in the hospital and speaking with doctors regarding my clients’ care, and advocated for parents at housing appointments. I reported my findings via electronic documentation monitored by New York State and the agency. I teamed with community stakeholders – police officers, principals, and pastors – to assist with improving the overall functioning of the family unit.

Manhattan, New York

This served as the site for my internship while in the counseling program at New York University. I conducted individual counseling with a caseload of up to eight clients, and I also co-facilitated a group whose members dealt with depression and anxiety disorders. Many of my clients were immigrants seeking asylum from their home countries due to fear of being harmed because of their sexual orientation and/or gender expression. I provided documentation regarding counseling sessions to lawyers and the court system. I completed written and electronic SOAP notes and ensured that client files were up-to-date and met standards for the agency’s funding purposes.

Manhattan, New York

I teamed with a professor and fellow teaching assistant in leading a master’s level course in group dynamics. Through didactic instruction and experiential learning, we helped students understand various ways of conceptualizing group behavior while also providing a way of improving organizational functioning. We addressed the issues of gender inequality, racial prejudice, and discrimination based on sexual orientation and how individuals sustain—and can disentangle—such social constructs. In addition to helping create the syllabus, I served as instructor during two class sessions, and provided a grade for projects and papers. I also led a debriefing group to help students make meaning of the experiential portion of the class.

Dallas, Texas

Alerted writers, editors, and photographers of breaking news stories. Responded to phone callers’ inquiries about potential and published content. Interviewed family and friends of recently deceased United States Armed Forces personnel to write obituary. Wrote breaking news and feature stories; compiled police blotters, calendar items, and briefs. Monitored television news stations and emailed staff a summary of top stories.

Counseling For Mental Health And Wellness, Ma

Bachelor Of Arts (Ba), Communication, General

I studied broadcast communications and minored in psychology.