Tyanne Gibson Email & Phone Number

Washington, District Of Columbia, United States

I'm passionate about leveraging cutting-edge technology to enhance customer experiences and drive business growth. As a Lead Solutions Consultant at Sprinklr, I collaborate with Large Enterprise sales teams to deliver innovative solutions that empower global brands to delight their customers. With 16 years of experience in the SaaS industry and expertise in marketing, advertising, customer care, and business intelligence, I'm dedicated to helping organizations unlock their full potential.

Sprinklr empowers the world’s largest and most loved brands to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever.

Washington D.C. Metro Area

Partner with sales executives to mutually plan, prepare and execute on strategic deals in complex sales cycles with a projected revenue base of $13 million. Credible and trusted advisor working with key decision makers. Excels at the ability to creatively explain and present complex concepts in an easy to understand manner to both business and technical stakeholders. Responsible for providing continuity throughout the sales life cycle and product launch to ensure complete customer satisfaction. Show more Partner with sales executives to mutually plan, prepare and execute on strategic deals in complex sales cycles with a projected revenue base of $13 million. Credible and trusted advisor working with key decision makers. Excels at the ability to creatively explain and present complex concepts in an easy to understand manner to both business and technical stakeholders. Responsible for providing continuity throughout the sales life cycle and product launch to ensure complete customer satisfaction. Show less

Senior level role which served as the lead and main point of contact for corporate client relationships totaling $7.2 million annually. Provided leadership and project management to a team of fifteen Analysts to ensure successful client onboarding, accurate and in scope completion of deliverables and the achievement of business objectives and goals. Emphasized product solutions based on client initiatives and the technical knowledge of product capabilities.

Established qualitative and quantitative research, reporting and methodology to generate strategic insights and thought leadership for a diverse client base. Conducted market analysis, consolidated research and created market trend reports for internal and external use. Partnered with clients to identify and critique best practice strategies and solutions, including industry challenges and intervention planning.

Interface with C-Level executives and division/department heads as a trusted subject matter expert regarding customer experience analytics. Oversee the strategic and tactical relationship of several complex account. Collaborate with sales executives for account growth and new account acquisition.

Managed the development, implementation and measurement of multifaceted research-based projects for corporate clients. Utilized proprietary research methodologies and causal modeling to measure and quantify the customer experience, driving critical business investments and decisions for bottom-line results.

Subject matter expert on implementing Voice of Customer solutions and survey creation; provided training and mentored newer Analyst. Nurture and grow client partnerships by providing meaningful and actionable insights derived from the data.

Synthesized survey data and business intelligence to identify and prioritize factors driving overall customer satisfaction. Prepared and presented findings, illustrating data graphically and translated raw data into written text.