Tyler Carpenter Email & Phone Number

As a Customer Experience Manager at Cisco, I lead a top-performing Customer Experience (CX) team that supports one of Amazon's most strategic and complex accounts in the company. With over 6+ years of experience in this role, I have successfully managed the delivery execution of $50MM+ customer accounts, exceeding KPI goals and ensuring high standards of quality and efficiency.My core competencies include operations and technology leadership, customer success and relationship management, service delivery and performance optimization, cross-functional team collaboration and communication, process and workflow improvement, and executive presentations and business reviews. I have a proven track record of driving customer satisfaction, loyalty, and retention, as well as expanding service offerings and growing the service footprint. I also have a deep domain expertise in Amazon, Twitch and Whole Foods, as well as Cisco Business Units, which enables me to align with the customer's needs and expectations, and deliver tailored and innovative solutions.

Listed skills include Case Management, Customer Service, Cross Department Coordination, Data Research, and 29 others.

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  San Diego State University

  Hospitality And Tourism Management With An Emphasis In Hotel Management