Tyece Smith Email & Phone Number

New York City Metropolitan Area

New York, United States

Assist in organizing and execution of events, campaigns, photo shoots etc.Coordinate flow of information and communication then disseminate it according to plan/strategy.Work with managers and business units to determine budget and manage expenses to that budget.Create and deliver press releases, media relations content, newsletter content, social media content, and speaking proposals.

New York, United States

Managed a team of 15 people’s complex and frequently changing travel arrangements and coordinated pre planning of trips.Developed and maintained alert system for upcoming deadlines on incoming requests, projects and events.Assisted with wardrobe and looks for each show night. Ran errands and any personal related request.

New York, United States

Answered 150 plus incoming calls for a 24-hour/7-day/week operation in a professional and courteous manner.Used web based applications to process service requests that are forwarded to specific New York City agencies and transfer calls when necessary.Recorded call data into a computerized tracking system including complaints, suggestions and service requests.Provided callers with information on citywide updates, events, civil service exams and literature requests.

New York, United States

Returns Operator Controlled inventory levels by conducting physical counts; reconciling with data storage systems.Defined the returns process by introducing SOP’s and instituting Google Sheets/Forms to monitor KPIs, while ensuring all SLA’s were adhered to.Certified that over 98% of all customer returns were returned or refunded within 48 hours.Guided the warehouse team with inventory-control, quality assurance/asset management.Managed daily operations and handled over 90% of store escalations in 24 hours or less. Field Operator Collaborated with Customer Service/Dispatch teams on parcel and supply deliveries. Launched 18 partner stores, supporting 100+ operators with space-plans and tech support.

Yonkers, New York, United States

Ensured all aspects of the individual's developmental needs were addressed, including behavior management, communication, nutritional well-being and medical care.Provided an environment conducive to learning new skills.Provided documentation observation and training for assigned consumers.

Greater New York City Area

Worked on balancing the cash register; administering bookkeeping at the end of each week; and handling bank deposits and change withdrawals.Ensured stock availability by ordering supplies and retail product for the salon.Carried out HR functions, including hiring, firing, and evaluating staff as well as pay and raises negotiation.Encouraged and motivated all staff to maximum potential, both technically and professionally.

Greater New York City Area

Virtual Medical Management CoordinatorContacted members in hospital to confirm correct information as to where member is going upon discharge and phone number to contact members.Called in authorizations to providers.Ordered DME supplies as necessary.Performed administrative telephonic member health assessments as required.Data Entry ClerkManaged data entering facility and professional claims such as (Anesthesia, Radiology, Laboratory and Primary Physician) claims and EDI electronically file claims.Maintained accuracy and production standards of (300 + per day).

Greater New York City Area

Greeted visitors, determined nature of business and directed visitors to destination.Answered telephones using multiple phone lines and provided information to customers.