Tyesha Moore Email and Phone Number

Present options to customers about ways to make their banking easy and convenient, while ensuringthe needs of the customer always come first. De-escalate situations involving dissatisfied customers, offering patient assistance and support. Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.

• Provide resolutions at the first point of contact, avoiding transferring the call or having customers callagain.• Handle complaints and call out any issues where appropriate.• Provide excellent customer service, negotiation, and interpersonal skills, with the ability to recognizeand support the specific needs of the most vulnerable customers.

• The Restaurant Team Leaders has a dual role serving as both a restaurant leader and a team member.• As a leader, working closely with the Restaurant Manager ensuring all operating procedures arefollowed.• Also assist with scheduling, training and supervising Team Members to ensure each customer enjoysa hot, freshly-prepared product using the highest quality ingredients served in a comfortable, clean,friendly environment