Travis Yan Hip Forde Email & Phone Number

New York, Ny, Us

-Assisted in coordinating and executing operational tasks, including order processing, inventory management, and logistics coordination.-Collaborate with cross-functional teams to streamline workflows, identify process improvements, and implement best practices for increased efficiency.-Created comprehensive standard operating procedures (SOPs) for critical operational tasks, facilitating training and improving consistency in execution.-Assisted in vendor management and procurement activities to ensure timely and cost-effective sourcing of goods and services.-Contributed to the preparation of regular operational reports, providing insights into key performance indicators and progress toward goals.-Conducted data analysis to identify discrepancies in production output, leading to the implementation of corrective measures that improved production efficiency.

-Conducted specialized training sessions for new assemblers, enhancing their technical skills and reducing on-boarding time-Successfully led a team of electro-mechanical assemblers, providing guidance, training, and motivation, resulting in an increase in overall team productivity.-Spearheaded a Lean Six Sigma initiative that identified inefficiencies in the assembly line, leading to the implementation of streamlined processes, reducing assembly time and cutting down on material waste.-Developed and implemented a comprehensive quality control program, resulting in a reduction in product defects and improving product reliability.-Played a key role in the successful launch of new products, collaborating with engineering teams to ensure seamless integration of new components into existing assembly processes.

Long Island City, New York

-Successfully resolved complex customer issues, demonstrating strong problem-solving skills and turning dissatisfied customers into brand advocates.-Achieved a call resolution rate of 90%, minimizing the need for call escalations and improving overall customer service efficiency.-Successfully handled multiple customer inquiries simultaneously, maintaining a professional and attentive demeanor

Trinidad And Tobago

-Led the successful installation and integration of a new line of slot machines, enhancing the casino's gaming offerings and increasing player engagement.-Initiated a comprehensive training program for technicians, ensuring they were well-versed in the latest casino machine technologies and maintenance procedures-Contributed to optimizing the preventive maintenance schedule, reducing unplanned downtime and improving overall operational efficiency.-Guided the refurbishment project of older casino machines, transforming them into fully functional units with modern features thus improving aesthetics

Bicsi Level 1 Installer

Associate'S Degree, Computer Systems Networking And Telecommunications

High School Diploma Technical/Vocational

Activities and Societies: Chess Club

Certified Associate In Project Management, Project Management Institute