Tyler Jones Email & Phone Number

Austin, TX, US

Cape Coral, Florida, United States

• Results-driven IT Manager with a track record of successfully leading technology initiatives, managing cross-functional teams, and optimizing IT operations to align with business objectives. Skilled in project.
• Team Leadership: Managed a diverse team of IT professionals, overseeing recruitment, training, and performance evaluation to foster a high-performance culture… Show more Results-driven IT Manager with a track record of.
• Team Leadership: Managed a diverse team of IT professionals, overseeing recruitment, training, and performance evaluation to foster a high-performance culture and drive project success.
• IT Infrastructure Management: Directed the design, implementation, and maintenance of secure, reliable network and server infrastructure to support business operations.
• Project Management: Led multiple large-scale IT projects from initiation to completion, coordinating with stakeholders to ensure on-time, on-budget delivery using Agile and waterfall methodologies.
• Budget & Resource Allocation: Developed and managed an IT budget, prioritizing resources and investments to meet the organization's strategic objectives while achieving cost efficiencies.

Cape Coral, Florida, United States

• Experienced consultant skilled in assessing organizational challenges, developing data-driven solutions, and delivering actionable insights to drive business improvements. Demonstrated ability to partner with.
• Project Management: Led short- and long-term consulting engagements focused on addressing organizational issues… Show more Experienced consultant skilled in assessing organizational challenges, developing data-driven.
• Project Management: Led short- and long-term consulting engagements focused on addressing organizational issues, operational inefficiencies, and strategic growth opportunities.
• Stakeholder Collaboration: Partnered with management and key staff to thoroughly understand requirements, using a consultative approach to define project scope, objectives, and desired outcomes.
• Data Collection & Analysis: Employed interviews, surveys, and data analysis to gather insights, diagnose issues, and provide evidence-based recommendations aligned with business goals.
• Strategic Recommendations: Conducted situational analyses and presented findings to executives, providing actionable strategies and solutions to address identified challenges and improve operations.

Mechanicsburg, Pennsylvania, United States

• Experienced Senior Operations and Field Service Manager with a proven track record in leading contact center teams and field service operations. Skilled in data analysis, team management, and operational efficiency.
• Team Leadership: Managed hiring, training, coaching, and development of call center representatives, equipping them to deliver… Show more Experienced Senior Operations and Field Service Manager with a proven track.
• Team Leadership: Managed hiring, training, coaching, and development of call center representatives, equipping them to deliver high-quality customer support.
• Customer Support & Escalation: Provided guidance on challenging calls, handled escalations, and resolved complex customer issues that required advanced support.
• Performance Management: Conducted team meetings, gathered insights on call trends, and provided training on processes and expectations to optimize team performance.
• Goal Setting & Trend Analysis: Collaborated with the management team to identify trends, set call center goals, and implement strategies to improve service levels.

Elizabethtown, PA

• Entrepreneurial leader with a successful track record in building and managing a thriving daycare business with two locations, 40 employees, and over 175 families served. Expert in business operations, financial.
• Business Operations & Strategic Leadership: Directed all business functions, including finance, human resources, IT, vendor management, and compliance, to support sustainable growth… Show more Entrepreneurial leader.
• Business Operations & Strategic Leadership: Directed all business functions, including finance, human resources, IT, vendor management, and compliance, to support sustainable growth and operational excellence.
• Financial Management: Oversaw budgeting, accounting, and financial planning, ensuring profitability and effective cash flow management to support the expansion to multiple locations.
• Human Resources & Staffing: Managed recruitment, onboarding, training, and employee development for a team of 40, fostering a collaborative and child-centered work environment.
• Regulatory Compliance: Ensured adherence to local and state childcare regulations, maintaining high standards of health, safety, and operational compliance to provide a safe environment for children and families.

Harrisburg, Pennsylvania

• Detail-oriented Business Analyst with expertise in process optimization, data analysis, and project management using the SCRUM methodology. Proven ability to identify inefficiencies, streamline processes, and deliver.
• Process Improvement: Designed and implemented process enhancements that reduced deliverable turnaround times by 60%, resulting in significant efficiency gains.
• Operational… Show more Detail-oriented Business Analyst with expertise in process optimization, data analysis, and project management using the SCRUM methodology. Proven ability to identify inefficiencies, streamline.
• Operational Efficiency: Identified and addressed inefficiencies in the enrollment process, achieving a 20% increase in production and a 10% reduction in costs.
• Project Management: Participated in SCRUM-based project management activities, collaborating with cross-functional teams to support agile project delivery and continuous improvement.
• Data Analysis & Reporting: Gathered business requirements, developed and coded reports, and conducted analytical analysis to provide stakeholders with data-driven insights for decision-making.

Lancaster, Pennsylvania Area

• Experienced Workforce Management Analyst with a strong background in designing and implementing scheduling models, analyzing performance metrics, and providing data-driven insights to enhance customer service and.
• Scheduling Model Design & Implementation: Created and deployed effective scheduling models for multiple teams and disciplines across two locations, ensuring optimal coverage in a multi-skilled, dynamic call… Show more.
• Scheduling Model Design & Implementation: Created and deployed effective scheduling models for multiple teams and disciplines across two locations, ensuring optimal coverage in a multi-skilled, dynamic call center.
• Data Analysis & Performance Insights: Conducted in-depth analysis of customer contact trends, providing detailed insights on staffing needs and performance trends to support short- and long-term workforce planning.
• Operational Reporting & Recommendations: Produced performance reports and actionable recommendations for leadership to improve customer service, increase employee engagement, and drive productivity.
• Cross-Functional Communication: Led meetings with stakeholders from front-line representatives to senior leadership, presenting workforce metrics and strategies to align team goals with organizational objectives. Show.

Provide technical and application support for technicians in the field. Manage technician's routes in real time to increase productivity and minimize overtime and contracted work.

Provide first-line support for cable customers related to television, internet, and telephone services including technical support, billing resolution, collections, sales, and retention.

Responsible for the day-to-day tasks related to operating a retail business. Duties include cash management, recruiting, training and retention of employees, inventory management, goal setting, coaching, etc.

Bachelor Of Business Administration - Bba, Professional Studies

Activities and Societies: Deans List, Fall 2021 Comprehensive education in business administration with a specialized focus on.

Associate'S Of Science, Entrepreneurial And Small Business

Activities and Societies: Deans List (Summer, 2014; Fall, 2014; Winter, 2016) Developed a strong foundation in entrepreneurship and small.