Lead contact center product pre-sales solutioning and customer successResponsible for ~80% of a company new sales the last 2 years. Own the customer lifecycle from initial discovery through on-going customer relationships post go-live

• I am the main point of contact for all contact center pre-sell demos and solutioning for new customers.• I consult with large enterprise customers on contact center best practices and areas where they can implement modern solutions to solve complex customer service problems and add efficiency. • I am the main connection point between Implementation, Product development and Sales leadership for prioritizing customer solutions and product feature releases• I regularly assist in project management and implementations to ensure customer are taken care of and meet their target deadlines• I am responsible for driving 85% of all new contact center company revenue over the last 2.5 years. Increasing year over year revenue 100% each year.• I am the main customer point of contact for all existing customer relationships and manage customer experience and expansion in our current customer base.• My current role is to use my vast CXone Contact Center experience to wear different hats and support the business wherever needed to solution for or resolve customer needs.Manage relationship from pre-sales through day two support for all our direct and partner customers (NICE InContact, Ring Central, Verizon & Microsoft customers). Provide Sales Engineering & Project Management support for all Contact Center projects

• Manage all post sales functions for our Contact Center and Microsoft customers• Lead all sales expansion efforts with current customer base

• Led multiple successful projects implementing cloud IVR/ACD systems simultaneously • Built integrations using NICE InContact studio to integrate with CRM’s and other systems.

• Provided technical guidance to a portfolio of small to large customers in various industries• Managed the relationship between NICE InContact’s and their largest partner re-seller.• Strategized with customer’s executive teams around their companies KPI’s and how our products could help.

• Main point of contact for a 300+ seat contact center for training and compliance• Provided data Analysis and reporting for quality assurance metrics

• Managed teams of 15+ to meet strict sales goals and deliver exceptional customer service.