Tyler Bloom Email & Phone Number

Effectively monitor survey platform and to ensure assigned functions of system and the agent, helping maintain the integrity of our data and to identify recommended system enhancements, training opportunities, and employee recognition.• Create guidelines and tools to audit agents of the survey platform to ensure all functions and agent responsibilities while maintaining standards of quality.• Implemented systems for position and processes for different ways to ensure quality throughout the department.• Audit correspondence between customer and agent to focus on employee training and growth.• Create and maintain reports based off audit results to address training and recognition.• Assist with the agent training and instituting growth plans by sharing data with appropriate managers.• Perform user acceptance testing on defined topics used by customers for insights.• Audit all dashboards within platform for accuracy, format, and recommend enhancements to make them more insightful and user-friendly• Assist in documenting new quality control processes and reporting• Support efforts to improve the process and function of the CAD department.

Nyc

• Conducted in-depth market research to identify emerging consumer trends• Analyzed consumer data for actionable insights• Investigated customer surveys satisfaction trends and information• Built and maintained strong customer relationships by promptly addressing and resolving customer concerns• Played key role in development of new hires to ensure consistent quality across the teamPROJECTS & INIATIVES, QUALITY ASSURANCEB&H Photo Video, December 2023 - Present• Took on the responsibility of providing department with quality assurance over employees• Created and implemented systems for testing tools for quality assurance process• Conducted daily audits of production, identified non-conformances and took corrective action as necessary• Presented findings and correlated insights to executives to ensure growth and overall efficiency of entire department

New York, United States

• Analyzed consumer behavior data to identify trends• Assisted customers with requests and promotions in store and over the phone• Built relationships with customers to encourage repeat business and brand loyalty• Exhibited exemplary communication and interpersonal skills interacting with customers• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining high level of product knowledge

• Organize incoming food orders for kitchen and members• Identify and differentiate multiple orders at a time• Excelled in group/team setting• Transport the complete and correct order to the member(s)• Provide any assistance to co-workers or members when needed• Evaluate inventory and make necessary reports to superiors• Work parties, weddings, and other events