Tyler Bloom Email & Phone Number

• Effectively monitor survey platform and to ensure assigned functions of system and the agent, helping maintain the integrity of our data and to identify recommended system enhancements, training opportunities, and.
• Create guidelines and tools to audit agents of the survey platform to ensure all functions and agent responsibilities while maintaining standards of quality.
• Implemented systems for position and processes for different ways to ensure quality throughout the department.
• Audit correspondence between customer and agent to focus on employee training and growth.
• Create and maintain reports based off audit results to address training and recognition.
• Assist with the agent training and instituting growth plans by sharing data with appropriate managers.

NYC

• Conducted in-depth market research to identify emerging consumer trends
• Analyzed consumer data for actionable insights
• Investigated customer surveys satisfaction trends and information
• Built and maintained strong customer relationships by promptly addressing and resolving customer concerns
• Played key role in development of new hires to ensure consistent quality across the teamPROJECTS & INIATIVES, QUALITY ASSURANCEB&H Photo Video, December 2023 - Present
• Took on the responsibility of providing department with quality assurance over employees

New York, United States

• Analyzed consumer behavior data to identify trends
• Assisted customers with requests and promotions in store and over the phone
• Built relationships with customers to encourage repeat business and brand loyalty
• Exhibited exemplary communication and interpersonal skills interacting with customers
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining high level of product knowledge

• Organize incoming food orders for kitchen and members
• Identify and differentiate multiple orders at a time
• Excelled in group/team setting
• Transport the complete and correct order to the member(s)
• Provide any assistance to co-workers or members when needed
• Evaluate inventory and make necessary reports to superiors