- Maintained case files and documents for Fair Credit Reporting Act (FCRA), Telephone Consumer Protection Act (TCPA), and Fair Debit Collection Practices Act (FDCPA) matters- Drafted, reviewed, and filed court documents- Coordinated attorney’s calendar and scheduled meetings with clients and opposing counsel- Requested and processed checks from accounting- Ensured that all case documentation adhered to the federal and local rules/guidelines

- Reported directly to the Vice President of Education and Community Programs (VP) and the Director of Education, Finance, and Admissions (DOE)- Coordinated calendars/meetings to provide administrative support to the VP, the DOE, and department heads (Music, Theater, and Dance)- Acted as a liaison between Board Members/Executive Team on behalf of the VP and the DOE- Ran reports and created data dashboards that informed business decisions- Maintained Education files, databases… Show more - Reported directly to the Vice President of Education and Community Programs (VP) and the Director of Education, Finance, and Admissions (DOE)- Coordinated calendars/meetings to provide administrative support to the VP, the DOE, and department heads (Music, Theater, and Dance)- Acted as a liaison between Board Members/Executive Team on behalf of the VP and the DOE- Ran reports and created data dashboards that informed business decisions- Maintained Education files, databases, and internal website- Recorded, distributed, and filed meeting minutes Show less

- Troubleshot customer account and billing issues, escalated when necessary- Responded to all digital customer inquiries (email, social media, etc.)- Managed helpdesk system (Spiceworks), assigned tasks appropriately and ensured timely ticket closures- Handled sensitive issues with a focus on empathy, discretion, and privacy- Improved customer engagement by auditing and maintaining internal data collection- Served as an advisor to both Finance and Admissions departments… Show more - Troubleshot customer account and billing issues, escalated when necessary- Responded to all digital customer inquiries (email, social media, etc.)- Managed helpdesk system (Spiceworks), assigned tasks appropriately and ensured timely ticket closures- Handled sensitive issues with a focus on empathy, discretion, and privacy- Improved customer engagement by auditing and maintaining internal data collection- Served as an advisor to both Finance and Admissions departments regarding data collection, sanitization, maintenance, and utilization Show less

- Provided excellent customer service by performing maintenance on various products.- Worked directly with the customers to ensure a positive experience that made them want to return- Performed various office and clerical work (spreadsheets, invoices, etc.) using Microsoft Office and Apple iWork suites.

- Contributed to the development of students (ranging from 10 to 18 years old) by teaching daily classes (including Ballet, Jazz, Hip-Hop). - Responsible for planning engaging and challenging class material.- Choreographed original pieces tailored to showcase each students’ improvements and unique abilities.

- Scheduled travel and lodging accommodations- Organized and maintained schedule and contacts list- Drafted and responded to confidential written correspondence- Performed various administrative tasks (created invoices, budgets, etc.) using Microsoft Office

- Utilized Adobe Premiere Pro to create customized Audition Reel/Visual Résumés.- Maintained organization of a vast archive of footage.- Communicated with clients to ensure video fits their needs and showcased their ability.- Contributed to a hiring rate of 6/7 among individuals that graduated from Indiana University in 2016.

- Works directly with the artistic faculty to assess public school students for admission into the year-round academic program.- Contributes to the development of students (ranging from 4th to 12th grade) in the year-round academic program by assisting in daily technique classes.- Responsible for maintaining a structured classroom environment for students who are wishing to pursue dance in a professional or collegiate level setting.

- Maintained open communication with sales/business/leadership teams to ensure optimal results and efficiency- Championed organization and cleanliness by building awareness around and implementing company standards guide- Educated the team (160+ employees) on both the “whys” and “hows” of loss prevention by facilitating morning training and communication- Cultivated knowledge of internal inventory management systems- Built internal tools using advance knowledge of spreadsheet… Show more - Maintained open communication with sales/business/leadership teams to ensure optimal results and efficiency- Championed organization and cleanliness by building awareness around and implementing company standards guide- Educated the team (160+ employees) on both the “whys” and “hows” of loss prevention by facilitating morning training and communication- Cultivated knowledge of internal inventory management systems- Built internal tools using advance knowledge of spreadsheet software (Numbers and Microsoft Excel)- Contributed to development of internal database that streamlined and automated arduous operational/inventory tasks Show less

- Curated personalized solutions for customers based on their individual needs- Accommodated customers by practicing active listening, ensuring satisfaction and positive surveyresponses/scores- Forged lasting relationships between customers and the brand- Educated customers on features and benefits tailored to their needs by utilizing extensive productknowledge

- Managed between 3 to 5 individuals per opera performance under tight deadlines.- Communicated with performers to ensure that they were comfortable in their costumes and ensures that necessary changes are promptly made.- Collaborated with/assisted diverse casts and crews of up to 50 individuals.

- Contributed to the development of students (ranging from 6 to 18 years old) by teaching weekly technique classes.- Responsible for planning engaging and challenging class material.- Facilitated auditions for various roles in the students’ annual performance.

- Registered new members and provided information about the facility, ensuring that all customers’ questions were answered in a timely manner.- Monitored guest usage of branch facilities to ensure compliance with guest policies.- Responded to customer comments, complaints, and or suggestions—relaying to leadership when necessary.