Tyler D. Email & Phone Number

Denver, CO, US

Schaumburg, Illinois, US

• Spearheaded a transformative usability study resulting in significant enhancements to the Paylocity Mobile app's user experience.
• Instrumental in launching the cutting-edge Paylocity NetGen Mobile app, enabling seamless access to pay information and communication with managers.
• Introduced key UX metrics, including the System Usability Scale, to assess and enhance user satisfaction and loyalty.
• Lead research to understand Paylocity's core product base, and how AI could become a game-changer for unlocking customer value.

Austin, Texas, US

• Led research efforts for midmarket, conducting qualitative studies and usability tests to uncover insights for product improvements.
• Designed and ran a longitudinal diary study to measure product health over time, enabling data-driven decisions, including launching of new features that improved job quality by 50%.
• Developed end-to-end journey audits process to identify user pain points and opportunities for improvement.

Scottsdale, Arizona, US

* Established and led the development of a user experience research practice from the ground up, building processes, best practices, and expectations to promote a user-centered culture across the organization.* Conducted impactful user research programs on existing and upcoming products, delivering insights that informed design decisions and product.

San Francisco, CA, US

As a founding member of the Firefox Product Innovation team, achieved the following:* Spearheaded the development of an innovation pipeline, fostering creativity and enabling the team to identify and explore new opportunities for growth and development.* Evaluated potential features and products, providing recommendations that influenced the 2019 Firefox.

San Francisco, CA, US

* Owned and managed the Firefox feedback platform "Input", successfully transitioning from a self-hosted solution to a third-party solution. This resulted in significant cost savings, reduced workload for web developers, and improved utilization of existing resources.* Organized and executed a company-wide training program on survey best practices and.

San Francisco, CA, US

* Managed roadmaps, projects, and goal-setting initiatives for the Firefox strategy & insights team, ensuring a 100% project completion rate. This involved applying various research methodologies and techniques to deliver meaningful insights that informed key business decisions.* Assisted in the design and launch of “Heartbeat”, an in-product messaging.

San Francisco, CA, US

* Built and led the Firefox Strategy and Insights team, the first organization at Mozilla responsible for using user data to drive decisions and roadmaps. This involved designing and implementing various research methodologies and techniques to gather meaningful insights that informed product improvements and business decisions.* Designed a research.

• Lead a team of technicians for both personal computer repair and small business IT management
• Helped maintain a high customer satisfaction rate and low return numbers
• Was primary contact for multiple businesses of up to 50 employees for during and after hours emergencies.