Tyler E. Email & Phone Number

Columbus, OH, US

• Conducted targeted audits to assess financial, compliance, and process improvement metrics.
• Collaborated with stakeholders to streamline the audit process from inception to completion.
• Generated data-driven reports tailored for various levels of leadership.
• Utilized data analysis to recommend future audits and pinpoint areas for improvement, enabling claims leadership to adapt departmental operations effectively.
• Presented audit and quality assurance findings, along with proposed action plans, to front-line, senior, and executive-level leadership.
• Established, implemented, and expanded quality assurance programs across multiple departments, resulting in enhanced customer service, reduced costs, and improved compliance.

United States

• Estimated parts and labor to repair damage, CCC and knowledge of automotive repair
• Reviewed repair cost estimates with automobile repair shops to secure agreement on cost of repairs
• Evaluated practicality of repair as opposed to payment of market value of vehicle before accident
• Mentored new appraisers to improve estimate quality and efficiency
• Received MVP awards for high quality estimating and general metrics
• As a Team Leader, reviewed, approved and provided feedback on authorization requests, addressed and resolved escalations, planned and lead meetings, reviewed reports to address areas of opportunities within rental.

• Prepared, presented and negotiated total loss offers to customers
• Communicated with vendors, lenders and other parties to ensure claims are resolved quickly
• Received MVP awards for highest close ratio in the department
• As a team, created and led new hire training course
• Promoted to Team Lead, tasked with and successfully implemented process improvements

• Responsible for appraising damages for powersports products such as RVs and motorcycles
• Built and maintained relationships with customers, agents and vendors
• Communicated repair processes, total loss offers and coverages with policyholders
• Handled claims under a wide umbrella of policies including agriculture, commercial and personal lines

Columbus, Ohio Area

• Interviewed claimants, witnesses, police, physicians, or other relevant parties to determine claim outcome
• Negotiated demands submitted by attorneys and other insurance carriers
• Coordinated with claimants and vendors to ensure damaged property is repaired or salvaged within a timely manner

Bachelor'S Degree, Political Science

Minor, Chinese Language And Literature