Tyler Harmon Email & Phone Number

Heathrow, Florida

- Spearheaded Microsoft Teams deployment and Slack decommission (received CIO commendation)- Implemented Teams training program with high degree of adoption- Took ownership of company-wide IT communications using Eloqua to support the successful training/feature awareness of Communication & Collaboration technologies- Enabled and drove 'shift left' work to from Communications & Collaboration team to outsourced Service Desk and automation- Introduced radical new approach to Monthly Service Review for Communication & Collaboration team utilizing detailed and automated Service-Now reporting and dashboards- Key contributor to cross functional effort to increase the value we get from Service-Now (dramatically improved visibility of operational activities)- Successfully deployed Microsoft Teams Champion program to train stakeholders and to identify/launch additional MS Teams solutions to business problems- Led the initiative in rolling out Teams Guest access with a high level of security and monitoring

Heathrow, Florida

- Centralized technical point of contact/advisor for Field Services globally - Field Services technical/process liaison to internal organizations like Endpoint Management, Communication & Collaboration, Network, Voice, etc.- Training and development on new technologies/processes - Documentation Management - Led the EPS organization from a technical and IT leadership perspective. Provide tactical and strategic solutions to technical issues and is responsible for meeting proposed goals and ensuring the delivered solutions meet the technical requirements.

Lake Mary, Florida

Provided frontline telephone support to Symantec NetBackup Appliance customers. Support NetBackup Appliance Server (5020, 5200, 5220, 5230) hardware, software, OS, and interaction within the customer’s environment. Support the core product of NetBackup, its numerous features and extensions, as well as interaction with other Symantec products in heterogeneous environments. (Windows and UNIX). Specialized in Appliance troubleshooting and MSDP/PDDO. Other technologies include Exchange, SharePoint, Oracle, EMC, and VMWare.

Altamonte Springs, Florida

Provided technical guidance for approximately 130 technicians. Monitored and coached technicians regarding troubleshooting steps, processes, and call handling to improve our product. The technical aspect of this position includes extensive knowledge/training ability in malware removal, OS issues, troubleshooting peripherals, system maintenance, security, DSLAM/aggregator provisioning, and internet connection issues.