Tyler Linkins Email & Phone Number

Rockville, Maryland, United States

- Manages database marketing and list fulfillment services for 14 marketing/advertising firms to support local and national initiatives on behalf of organizations, including National Geographic, the Society for Science and the Public, the Maryland Food Bank, and the American Film Institute. Works collaboratively with clients, list brokers, and team members to review job specifications and deliver final products on time and on budget. - Coordinates list and database preparation, conducting list hygiene and providing quality assurance for campaign direct mail lists ranging in size from 15,000 to 1.5 million contacts. - Staffs and assists in coordinating exhibit opportunities, including the Direct Marketing Association of America’s national conference. Represents MMI and its parent company, PMG, to current and prospective clients.

- Applied strong communication and problem-solving skills to improve customer experience and successfully resolve concerns related to service, product quality, assembly or availability, not effectively addressed at point-of-sale, online, or telephone.- Trained and provided orientation support for new team members; conducted market research surveys to assess customer satisfaction.