Tyler M. Email and Phone Number

• Superior communication skills on the phone using clear and concise enunciation. Strong attention to data input and safekeeping of sensitive client information for registering and booking appointments.• Competency operating multiple screens and software applications; Genesys, Skype, MS Office suite, limited Netcare access, Kronos, ASC, Workforce ESP, Alberta Vaccine Booking Tool, Covid-19 testing and Influenza booking tool – including edit/modify for all. • Up-to-date with new rollouts for vaccine and testing criteria and ask for direction when uncertain. Actively engages in training as it becomes available and necessary.

Learned how to assess needs, provide emotional support, and referrals where appropriate.

.• Multiple competing priorities while prioritizing front desk presence as security at The Mustard Seed: signing in homecare nurses, trades and visitors (checking for trespasses and bans), answering phones, videophone and radio, helping clients at Inn from the Cold who contacted us, CCTV monitoring, completing rounds of a 14-floor building (includes parking and HVAC area), dealing with donations/deliveries or requesting assistance from colleagues.• Dealt with mental health and other issues from residents as they came up or requested assistance from the Resident Engagement team. • Partnered with Downtown Outreach Addictions Partnership (DOAP), Calgary Police Service (CPS), Calgary Fire Department (CFD), and Emergency Medical Services (EMS) to provide the best possible service to clients.• Interacted positively with diverse groups of people internally, externally and executive. Completed shift and detailed incident reports

• Secured access to safety-sensitive areas within hotels and the general public's access to the site. Completed patrols following post orders with careful attention to high-risk areas. Access control throughout the shift with a focus on the main entrance.• Delivered items to guests’ rooms as requested by front desk staff.• Regular patrols of hotel floors and parking lots as a visible deterrent. • Collaborated with Downtown Outreach Addictions Partnership (DOAP), Calgary Police Service (CPS), Calgary Fire Department (CFD), and Emergency Medical Services (EMS) to provide the best possible service to clients internally and externally.

• Welcomed guests to store, explained current deals and offered assistance. • Completed credit, debit and cash transactions professionally and courteously. • Responsible for opening and closing duties – balance tills/float.• Kept store appearance clean while managing stock, facing and doing counts as needed

• Read and interpreted blueprints in the fabrication process with importance on measuring and cutting angle, wide flange and channel iron for cleaning and welding. • Responsible for keeping shop in working order with tidiness and safety. Maintained stock of welding wire, washer, bolts and other general items. • Worked under journeymen on priority shop projects while attaining CWB tickets

• Constant watch with Alberta Health Services for five months. Supervised patients in-room or on the unit with direction from nursing staff while notifying nurses of any changes. • Higher level of attention to access control in Emergency Department and mental health units.• Promoted to Shift Lead at Alberta Children’s Hospital with one month at Foothills Medical Centre. Responsibilities were supervising, coordinating, training and reviews of floor guards and constant watches - anywhere from five-sixty plus (5-60+) based on need. Administrative work with time-keeping, site moves, emergency/personal leave and coordinating with unit clerks on start and stops of constant watches. Wrote detailed reports using Perspective when the use of physical intervention was necessary, including who participated and actions taken. Kept Perspective records open until doctors determined outcome for the patient – admitted to a unit or discharged – closed records correctly and submitted to the supervisor for final review. Kept detailed notebook when police or RCMP brought in form 10's or certified form 1. • Learned 10 codes to communicate effectively over the radio and used the telephone to keep strict confidentiality.

• Provided exceptional customer service by keeping produce tables and bins stocked, clean and answering questions.• Aesthetically packaged produce near expiry date and averaged $400/day in sales.

• Fast-paced environment selling popcorn and other snacks. Used Scene membership discounts to promote cross and up-sales to maximize revenue. • Made sure to have necessary products in full stock at shared soft drink machine: cups, lids, ice and sanitized ice scoop and a full box of oil, popcorn kernels and salt to increase efficiency when more popcorn was needed during rushes in between showings

• Learned what facing movies is and how to do it to make new arrivals appealing to rent faster. Kept movie shelves stocked/ in order and checked product in quickly to help customers avoid late payment fees and capitalize to get money back on certain in-store promotions. • Sold yearly added subscriptions to lower rental fees once a month on top of other booklet savings. I was a top seller in the store of this add-on.