Tyler Muller Email & Phone Number

Sydney, New South Wales, Australia

City Of Johannesburg, Gauteng, South Africa

Altron Digital Business is a leading IT services company, servicing financial services and retail customers. They are a division of Altron Group, a publicly listed ICT managed services provider with R16BN revenue and 12,000 employees.I have been newly promoted from my previous role as Senior Manager: Operations.I manage contractual and commercial elements for all major outsource and managed services customers.I am responsible for the profitability of all outsource and… Show more Altron Digital Business is a leading IT services company, servicing financial services and retail customers. They are a division of Altron Group, a publicly listed ICT managed services provider with R16BN revenue and 12,000 employees.I have been newly promoted from my previous role as Senior Manager: Operations.I manage contractual and commercial elements for all major outsource and managed services customers.I am responsible for the profitability of all outsource and managed services customers and engage with key suppliers on commercial and contractual requirements.I report to the ITO executive with extensive exposure to the MD and other executives.My key roles and responsibilities for this role are as follows:• Develop and implement comprehensive commercial strategies for IT outsourcing• Lead and manage the negotiation process for outsourcing contracts• Foster and maintain robust client relationships• Perform detailed market analysis to inform and adjust commercial strategies• Collaborate effectively with internal teams, including Strategy Managers and Service Architects• Develop Service architectures that meet client requirements• Oversee financial aspects of IT outsourcing deals• Ensure compliance and effective management of contracts• Provide regular reporting on commercial performance and market developments Show less

City Of Johannesburg, Gauteng, South Africa

Altron Managed Solutions is a leader in telecommunications and ICT, servicing financial services and retail customers. They are a division of Altron Group, a publicly listed ICT managed services provider with R16BN revenue and 12,000 employees.I was contacted to rejoin the business. Currently, I lead an operational team of six senior managers (120 indirect) delivering end-point devices, server, workspace and infrastructure services to blue-chip enterprise customers (60,000 users)… Show more Altron Managed Solutions is a leader in telecommunications and ICT, servicing financial services and retail customers. They are a division of Altron Group, a publicly listed ICT managed services provider with R16BN revenue and 12,000 employees.I was contacted to rejoin the business. Currently, I lead an operational team of six senior managers (120 indirect) delivering end-point devices, server, workspace and infrastructure services to blue-chip enterprise customers (60,000 users). I also manage operational, contractual, commercial and service delivery elements of relationship of Standard Bank and Massmart, overseeing service delivery of internal / external service providers. I report to Operational Division executive with extensive exposure to the MD and executive.Highlights:• Managed and stabilised client’s core services following significant changes to business landscape post covid. • Spearheaded service improvement initiative in anticipation of clients’ changing business requirements, which reduced costs by 20%.•Led repeat contracts with clients, managing commercial restructures and service entitlement renegotiations.• Consistently exceeded budget and forecasts whilst meeting all contractual SLAs by proactively pre-empting business change requirements.• Reduced costs by up to 15% whilst maintaining revenues and a high-quality service.• Achieved extensions on Standard Bank and Massmart accounts for two consecutive years without going to tender. • Assisted with the divisional restructure from a senior leadership perspective. Show less

Johannesburg Metropolitan Area

Liquid Telecom South Africa are a pan-African technology group providing fixed line and mobile connectivity with a presence in over 20 countries and 2,000 employees.I was hired to managed complex / strategic business cases end-to-end with internal / external stakeholders and to provide analytics on strategic initiatives and projects. Reported to CSO. Successes:• Managed contracts for all vendors and customers end-to-end, from commercial negotiations to structuring… Show more Liquid Telecom South Africa are a pan-African technology group providing fixed line and mobile connectivity with a presence in over 20 countries and 2,000 employees.I was hired to managed complex / strategic business cases end-to-end with internal / external stakeholders and to provide analytics on strategic initiatives and projects. Reported to CSO. Successes:• Managed contracts for all vendors and customers end-to-end, from commercial negotiations to structuring entitlements and pricing, together with legal. • Played a vital role in driving key strategic acquisitions in alignment to business case, in collaboration with PMO and product teams.• Performed financial and market analysis on existing business operations to assess viability of investments, adopted by the board. • Streamlined service offering, avoiding significant reinvestment costs. I worked closely with product team to review the sunsetting of legacy products.• Assisted with a major acquisition and several disposals on a strategic level and helped create strategy packs for the board. Show less

Johannesburg Area, South Africa

I was promoted to oversee and review all contractual, commercial outputs and negotiations with customers and develop corporate models to support business operations. I managed a pricing team and supported major bids from an exchange and financial standpoint. Achievements:• Led the pricing, commercial structuring and negotiation on a critical R700M contract with a major Financial Institution, as sole for-profit resource. • Renegotiated and concluded all major contracts with… Show more I was promoted to oversee and review all contractual, commercial outputs and negotiations with customers and develop corporate models to support business operations. I managed a pricing team and supported major bids from an exchange and financial standpoint. Achievements:• Led the pricing, commercial structuring and negotiation on a critical R700M contract with a major Financial Institution, as sole for-profit resource. • Renegotiated and concluded all major contracts with Financial Institutions and Retailers to attain 15% operating income.• Renegotiated ADM service contract with major banks to eliminate operational risks and align with their business requirements. Show less

I joined from Group to provide cost, pricing and analysis support across the business, identifying improvements to drive profitability and create sustainable competitive advantage. Managed a team of four Pricing Analysts.Successes:• Optimised existing pricing and commercial structures in line with changing internal and external drivers. • Assisted with ad hoc and BAU pricing & commercial requirements.• Managed inputs for large tender responses from Financial… Show more I joined from Group to provide cost, pricing and analysis support across the business, identifying improvements to drive profitability and create sustainable competitive advantage. Managed a team of four Pricing Analysts.Successes:• Optimised existing pricing and commercial structures in line with changing internal and external drivers. • Assisted with ad hoc and BAU pricing & commercial requirements.• Managed inputs for large tender responses from Financial Institutions and Retailers including pricing and financial response.• Implemented an outcome-focused approach to meet cost drivers of potential clients. Show less

Johannesburg Area, South Africa

I was recruited to provide analytics on financial and operational performance of group companies to drive investment decisions. I assisted with financial analysis outside of statutory reporting, specifically operating performance and working capital measures. I assisted with creating financial / commercial models for business cases, forecasting and control processes, and compiled audit documents.Highlights:• Introduced new metrics to measure financial performance of… Show more I was recruited to provide analytics on financial and operational performance of group companies to drive investment decisions. I assisted with financial analysis outside of statutory reporting, specifically operating performance and working capital measures. I assisted with creating financial / commercial models for business cases, forecasting and control processes, and compiled audit documents.Highlights:• Introduced new metrics to measure financial performance of disparate group companies on a like-for-like basis.• Contributed to the Integrated Annual Report.• Drove performance management against performance metrics at group level.• Supported adoption and implementation of Salesforce.• Maintained tracking dashboards for key projects within CSO / CTO sphere of control. Show less

Johannesburg Area, South Africa

Sydney, Australia

Sydney, Australia

Bachelor Of Commerce (B.Com.), Finance, General

Bachelor Of Commerce (B.Com.), Finance, General

Exchange (6 months)