Tyler Otis Email & Phone Number

Sioux Falls, South Dakota, United States

United States

As an Instructional Designer at Midco, I was responsible for creating and delivering exceptional learning and development programs. My passion and experience in designing engaging learning solutions allowed teams to reach their full potential and excel in their roles. With my extensive experience in instructional design, I successfully designed, developed, and implemented highly successful learning and development plans.My knowledge of the latest trends in learning and development allowed me to transform the learner experience, resulting in better engagement, retention, and career growth. I collaborated with subject matter experts and internal stakeholders to develop custom learning solutions that aligned with business goals and objectives.My work as an instructional designer at Midco involved managing projects from conception to delivery, ensuring that they met the highest quality standards. I conducted needs assessments, analyzed data, and developed learning solutions that met the needs of different learner groups.As an expert in e-learning development, I created web-based and multimedia training programs that were interactive, engaging, and effective. I used a variety of instructional methods and techniques, such as microlearning, scenario-based learning, and gamification, to enhance the learner experience.Through my work as an instructional designer, I contributed significantly to the growth and success of Midco's learning and development programs. My dedication and expertise helped to create a culture of continuous learning and improvement, enabling teams to reach their full potential and deliver best-in-class performance.

Sioux Falls, South Dakota Area

As a Trainer at Midco, I was responsible for ensuring the seamless and efficient functioning of training events and special projects by managing, designing, developing, coordinating, and conducting small to large-scale training programs. By leveraging my expertise in instructional design, I researched, designed, built, and implemented web-based, multimedia, and classroom development solutions to enhance the learning experience for all participants.As a collaborative partner with internal customers, I proactively designed and implemented effective learning solutions that addressed key business challenges. I acted as a subject matter expert in various projects and initiatives and developed procedures and tools that supported the knowledge acquisition of employees, enabling them to provide best-in-class service to customers.Managing multiple time-sensitive projects, I consistently delivered high-quality learning and development solutions that met the unique needs of my internal customers. I regularly updated the curriculum to ensure it remained current, relevant, and accurate in the fast-moving and ever-changing telecommunications industry.By integrating technical, customer service, sales, and support functions into a comprehensive curriculum, I ensured all training programs were comprehensive and effective. I also employed various methods to measure the impact and efficacy of learning materials, providing valuable insights that enabled the business to optimize training programs continually.In this role, I successfully managed resources and budget responsibilities, maximizing cost-effectiveness and quality. Additionally, I adapted to new technologies to meet the needs of my internal customers and worked independently as well as in a team environment to meet production deadlines.Overall, my efforts played a vital role in enhancing the capabilities and performance of employees, resulting in improved business outcomes and the achievement of organizational goals.

3901 N Louise Ave

As a Residential Sales Coach, I spearheaded extensive training initiatives for Residential Sales from conception to implementation.Leveraging my expertise in multimedia design, I incorporated innovative and engaging design principles to develop comprehensive training programs that were effective in enhancing the skills and capabilities of the Residential Sales team. I collaborated closely with the Learning Management System (LMS) administrator to identify the LMS requirements and limitations essential for publishing the Residential Sales curriculum.To evaluate the effectiveness of the Residential Sales training content, I created assessments that were utilized to measure and assess the success of the training program. Additionally, I provided support and encouragement to call center representatives in carrying out their duties, while also serving as a subject matter expert and resource for the Residential Sales Team.As a team leader, I mentored staff and set an example as a positive role model. I used quality monitoring to identify trends, training, and tool enhancement opportunities, while partnering with employees and managers to increase efficiency and effectiveness in the call center.Furthermore, I actively participated in ongoing evaluations and improvements focused on talent development. Through my leadership, collaboration, and expertise, I played a pivotal role in enhancing the performance of the Residential Sales team, leading to greater success for the company as a whole.

3901 N Louise Ave

As an Inside Sales Manager, I successfully led and managed a high-performing sales team while implementing effective strategies to optimize customer and employee satisfaction. As a part of my responsibilities, I also served as a hiring manager for the positions within my team, overseeing the entire recruitment process, from candidate screening to onboarding activities.In my role, I focused on coaching and enhancing sales performance for my team members. I devised monthly and annual sales incentive plans that aided representatives in achieving and exceeding their revenue and performance objectives. I regularly monitored and provided constructive feedback to enhance my team's commitment and performance.During my tenure as a manager, I collaborated with other departments to execute floor-wide rollouts and improve the sales process. As a result, I was actively involved in project management for the Sales and Service Department.I established and maintained exceptional working relationships with all departments, including the marketing team. I provided insights on customer trends and collaborated to proof customer offers. Additionally, I assisted in new product rollouts, resulting in my team achieving their revenue goals.Overall, my management expertise and ability to foster productive relationships across departments contributed to my success in achieving optimal sales performance while prioritizing customer and employee satisfaction.

3901 N Louise Ave

As a Retention & Acquisition agent at Midco, I played a pivotal role in driving revenue growth through the sale of residential products and solutions. In this capacity, I provided exceptional service to customers through various communication channels, including incoming and outbound calls, emails, and other interactions.My in-depth knowledge of the industry, Midco's initiatives, products/services, competition, market, and unique customer needs enabled me to deliver exceptional sales performance. I employed advanced sales techniques and customized messaging to effectively address each customer's requirements, resulting in successful sales and upselling of Midco's products and services to both new and existing customers.As part of my responsibilities, I researched and identified potential customers, built rapport, provided technical information and explanations, and prepared quotations to develop sales opportunities. I accurately recorded customer transactions, established accounts for new customers, and completed all necessary requirements for installations, service changes, repairs, and other customer transactions with minimal support from support channels.My performance surpassed organizational goals for revenue, upselling, and add-on selling, thereby contributing significantly to Midco's success.Furthermore, my enthusiastic, energetic, self-motivated, creative, and detail-oriented approach to customer interactions and projects earned me opportunities to assist in the development of new employees joining the Sales Team. Overall, my expertise and contributions as a Retention & Acquisition agent positively impacted Midco's sales growth and customer satisfaction.