Tyler Reed Email and Phone Number
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Tyler Reed is a seasoned executive who has consistently driven transformational business growth at SaaS, PaaS, and CCaaS companies for the last 18+ years. He is a customer-obsessed servant leader with a proven track record leading Pre-Sales, Post-Sales, Operations, and Customer Experience functions. He is also known as a change agent and recognized for his ability to solve complex problems, build high-performance teams, exceed KPIs, learn new technologies, and up-level businesses.
Twilio
View- Website:
- twilio.com
- Employees:
- 6489
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Director, Professional Services SalesTwilioIndianapolis, In, Us
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Director, Global Professional ServicesTwilio Jul 2024 - PresentSan Francisco, California, Us
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Sales DirectorTwilio Apr 2022 - Feb 2024San Francisco, California, UsFirst North American Professional Services Sales leader. Responsible for bookings, revenue, building cross functional relationships with sales leaders, leading and enabling the team, authoring Salesforce dashboards, and reporting sales progress to executives.- Exceeded quota targets 2022 & 2023; 122% and 126% respectively. - Expanded team by 300%, spearheading the recruitment lifecycle from onboarding to mentorship and development.- Secured $17M+ in bookings through a comprehensive overhaul of the Professional Services Sales team. - Boosted employee net promoter score and achieved 0% attrition by cultivating a collaborative and inclusive team culture.- Introduced 5 new packaged offerings to market by fostering cross-functional collaboration with leaders; accelerating customer success and attainment of corporate growth targets.- Elevated quota, bookings, revenue, and margin attainment by guiding the team through complex sales cycles.
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Senior Engagement ManagerTwilio Apr 2019 - Apr 2022San Francisco, California, UsFirst Professional Services sales hire and founding member of PS team. Responsible for bookings, revenue, and building the sales function including the creation of offerings, SOW templates, project methodology, pitch decks, and sales enablement artifacts.- Exceeded quota targets 2019, 2020, 2021, and 2022; 140%, 264%, 280%, and 297% respectively. - Drove annual revenue from $269k to $30M+ and headcount from 10 to 100+ in four years; developed standard processes to forecast and track bookings, revenue, utilization, and customer satisfaction.- Increased average deal size by 991%, including booking Professional Services’ first five SOWs valued at $1M+ and $2M+.- Accumulated $14M+ in bookings; led the Professional Services sales cycle including prospecting leads, earning trusted advisor status with executives, scoping statements of work (SOW), and negotiating with Procurement/Legal.- Secured the most Professional Services bookings each quarter (2020-2022), including the highest lifetime total.- Led deployment of the nation’s first contact tracing solution for the City of New York amid the peak of COVID. - Implemented the first Vaccines.gov program for The White House on behalf of the US Federal Government.- Awarded 2 Twilio Sales Club Honors, recognizing outstanding results and leadership.
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Manager Of Resource Allocation OperationsInteractive Intelligence Jan 2014 - Sep 2015Indianapolis, Indiana, UsFounded the Resource Allocation Operations function and led a team of Analysts responsible for global project assignments and billable resource allocations. Implemented change management processes and automation to simplify and speed up the process.- Facilitated a 75% reduction in time-to-staff; built the global resource allocation function from scratch by creating a business case, obtaining executive alignment, and executing on the strategy.- Drove 10%+ increase in global billable utilization; served as stakeholder and domain expert for development of an in-house workforce management tool that empowered effective resource allocation. - Allocated 250+ global field resources; recruited and led a team of Resource Allocation Analysts.- Distinguished with Interactive Intelligence Extreme Impact award, 1 of 4 chosen company-wide. -
Engagement ManagerInteractive Intelligence May 2012 - Jan 2014Indianapolis, Indiana, Us
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Project ManagerInteractive Intelligence May 2011 - May 2012Indianapolis, Indiana, Us
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Managed Services Team LeadInteractive Intelligence Aug 2009 - May 2011Indianapolis, Indiana, Us
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Technical Account ManagerInteractive Intelligence Oct 2008 - Aug 2009Indianapolis, Indiana, Us
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Principal Technical Support EngineerInteractive Intelligence May 2007 - Oct 2008Indianapolis, Indiana, Us
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Technical Support EngineerInteractive Intelligence May 2006 - May 2007Indianapolis, Indiana, Us
Tyler Reed Skills
Tyler Reed Education Details
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Purdue UniversityComputer Systems Networking And Telecommunications -
Purdue UniversityComputer Systems Networking And Telecommunications
Frequently Asked Questions about Tyler Reed
What company does Tyler Reed work for?
Tyler Reed works for Twilio
What is Tyler Reed's role at the current company?
Tyler Reed's current role is Director, Professional Services Sales.
What is Tyler Reed's email address?
Tyler Reed's email address is ty****@****nin.com
What is Tyler Reed's direct phone number?
Tyler Reed's direct phone number is +121930*****
What schools did Tyler Reed attend?
Tyler Reed attended Purdue University, Purdue University.
What skills is Tyler Reed known for?
Tyler Reed has skills like Technical Support, Managed Services, Project Management, Professional Services, Software Project Management, Professional Services Sales, Enterprise Software, Cloud Computing, Data Center, Integration, Management, Telephony.
Who are Tyler Reed's colleagues?
Tyler Reed's colleagues are Mac Strange-Boston, Tara Taylor, Chandra Scipio, Maddy Sillies, Aakash Aahan, María Camila Vergara Rivera, Sven Vister.
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