Tyler Russo Email & Phone Number

Cleveland, Tennessee, United States

Onsite network SME at Cleveland State Community CollegeEnsuring the availability of network based resources to students and faculty on a day to day basis.Maintenance, upgrades, and technical support of the campus’s computer network.EoL infrastructure equipment refreshes.Overseeing network systems including all switching, routing, Wireless, ISP and VPN connectivity, and firewalls.Design, standardization, and implementation of various network related projects.Satellite location support, including installations, upgrades, and future enhancements.Standardization and implementation of security controls for the network and related resources.Collaboration with a team of fellow IT professionals, and engaging in a dynamic learning environment.Vendor Relationship Management (VRM), coordination of various vendor services.

• Troubleshoot, diagnose, and repair devices such as smartphones, desktops, laptops, video game consoles, etc.• Employed tools such as MMC, Task Manager, and CLI in the investigation phase of cases• Prioritized tasks based on severity and requested turnaround time• Documented solutions for future use• Ordered parts as needed for repairs, and organized the documentation for each client• Performed backups, drive cloning, OS upgrades, driver updates/rollbacks, hardware/software installation• Assembled desktops with parts both provided by the customer and ordered• Advised on various topics such as hardware upgrades to reduce system bottlenecking or add features, recommending specific technologies that fit the client's preferences and specifications, and basic maintenance instructions• Compiling and presenting information to clients in a clear and easy-to-understand manner

• Troubleshoot, diagnose, and repair electrical circuits in instruments ranging in value from $100 to $8,000• Utilizing wiring diagrams, installing new electronic components• With precision measurement tools, calibrated instruments for optimal performance• Prepared lesson plans weekly• Achieved a 100% customer satisfaction rate

Cleveland, Tennessee, United States

• Volunteering for additional Technical Support responsibilities for four years, including on-call support, hardware/software troubleshooting, and documentation management• Supported office technology such as printers, desktops/laptops, and a fleet of over 100 iPads• Reduced critical, software-related fulfillment errors in production by >75% by implementing configuration changes, improving warehouse optimization by 30%• Collaborated with various business operations departments to develop new ideas, initiatives, products and services• Continually pursue professional development including management training such as eKanban, Lean, Kaizen, and the Modular Arrangement of Predetermined Time Standards (MODAPTS)• Pulled detailed reports from SAP and Verisource to determine inventory inaccuracies

Charleston, Tennessee, United States

• Determined inventory, receiving and outbound inaccuracies, reducing escalations by 80%• Trained new employees in day-to-day operations, including proper use of forklifts and other equipment

Cleveland, Tennessee, United States

• Created a team culture of exceeding customer expectations, company performance goals, and corporate standards• Developed a reputation for prompt and efficient service with a high level of accuracy, receiving top ratings • Communicated with customers daily, and provided friendly and courteous service

Diagnose, repair, and maintain a fleet of wheeled vehicle types including M-ATV, HMMWV, and other FMTVs. Submit purchase orders for parts. Working as a team to to identify root causes and preventative measures.

Master Of Science, Information Technology - Msit, Information Technology, Network Management Concentration

Activities and Societies: Upsilon Pi Epsilon

Bachelor Of Science, Business Administration - Bsba, Business Administration, Information Technology Concentration, 4.0 Gpa

Activities and Societies: The National Society of Leadership and Success Delta Mu Delta