Tyler Sheets Email & Phone Number

Mahwah, New Jersey, United States

Mahwah, New Jersey, United States

Mahwah, New Jersey, United States

Mahwah, New Jersey, United States

Parsippany, New Jersey, United States

Pittsburgh, Pennsylvania, United States

I have successfully carved out a career in sales by employing a consultative, no-pressure sales approach to build rapport with customers, understand their needs, and deliver according to their targeted timelines. I effectively use marketing tools to generate interest and raise awareness in the dealership’s vehicle availability, promotions, and other services. ►Sold 147 vehicles during tenure for a total revenue of $500K.►Monitors and delivers quick responses to online chat messages sent from customers. ►Leverages technical capabilities to analyze and resolve problems with technical and standard automobile features. ►Engages new customers by promoting current marketing incentives; distributes Auto Alert call and emails and posts promotions and incentives to the organization’s Instagram page.

Pittsburgh, Pennsylvania, United States

Throughout my tenure, I maintained a perfect 100% Customer Service Index (CSI) score by delivering excellent customer service and support while assisting customers in their vehicle search. I engage with clients to understand their needs and goals while providing education on standard and optional features. Happily contributed to the company’s receipt of the 2019-2020 Pride of Jaguar Award by producing excellent sales, service, and customer satisfaction. ► Generated a record high of 24 sales in one month. ► Converted over 50% of phone calls and internet leads into physical in-store appointments► Developed and followed up on leads by creating marketing and promotional videos of specific vehicles and publishing them to YouTube to provide customers an in-depth look at the product. ► Catered to a less technically savvy client space and commonly spent up to five hours with each client to demonstrate vehicle features and assist with technical setup.

Pittsburgh, Pennsylvania, United States

As an intern, I shadowed sales and marketing team members and provided support with customer and administrative processes. I made a huge impact by going above and beyond in lending a hand in streamlining processes for the leadership team and demonstrating solid work ethic and was therefore presented with the MVP award in June 2017. ►Developed and implemented a new process that made it easier to follow up with customers and gauge their interest level.►Generated customer leads while promoting the company’s luxury brands at Rahal company-sponsored events, including golf tournaments, car shows, and the Pittsburgh Vintage Grand Prix (PVGP) charity race.►Contacted clients to measure and benchmark their satisfaction with the organization, resulting in increased customer loyalty and retention. ► Capitalized on the opportunity to enhance knowledge of cars and passion for the industry and utilize it for the benefit of customers. Provided conflict resolution consultation and assisted with calming disgruntled customers and facilitated solutions.