Tyler Sheppard Email & Phone Number

Built and lead high performing teams who consistently exceeded metricsCoached associates to help them understand their strengths to determine next steps in career pathAlong with my peers, shaped the vision and provide leadership for not only Retirement Plans, but all of Client RelationsWorked with business units across the TA to ensure completion of action items in Client Relations Internal Audit Partnered with various groups in Client Relations to revamp internal quality programFostered a better working relationship with external quality vendor, ForeSee, to ensure Client Relations had necessary data and communication to meet board agreementDrove team innovation by encouraging curious mindset and supported challenging assumptions As product owner for ACME, worked across the TA to effectively communicate and prioritize any outstanding items

Supported the growth of associates through 1x1’s and coaching sessions, piloting the “Call Coaching Model”, which eventually rolled out across Client RelationsLead the technology aspect of the ForeSee Action Team, while influencing upward by educating how to improve customer experience using ForeSee toolsHelped bring awareness and develop training gaps for the AsPM system as a part of the AsPM steward group