Tyler Sisson Email & Phone Number

I have 10+ years of experience working hands-on with Microsoft, Mac, and Google environments, supporting various on-prem and Cloud solutions, customer support, and cross-region team leadership. I am certified in Microsoft 365, Azure, and Microsoft Security, Compliance, and Identity Management Fundamentals while always working toward further certification in Cloud and on-prem services.Some specific areas of experience from my career so far:- Windows Server 2003, 2008, 2012, 2012 R2, 2016, 2019, and 2022 administration- Various role configuration, maintenance, and troubleshooting including the following and more: Active Directory, GPO, Print Server, IIS, NPS/RADIUS- Hyper-V and VSphere configuration, maintenance, and troubleshooting- Regular use of PowerShell for both on-prem and Cloud administration- Extensive experience in the Microsoft 365 apps administration suite (M365 Admin, Endpoint Management/Intune, Exchange Online Admin, Teams Admin, SharePoint Online/OneDrive Admin, Azure AD, PowerPlatform)- Azure Resource management, provisioning, budgeting, cost management, quoting/estimation, and troubleshooting via both Web UI and PowerShell/CloudShell- Multiple backup solutions including Acronis True Image, Acronis Cloud (and local), Azure Backup, BackBlaze, and others- Multiple Anti-Virus/Malware/Ransomware/Phishing solutions including Sophos Central, Symantec, Microsoft Defender for Endpoint/Server/Office, and more- Remote support of users over the phone and/or Teams and Zoom, using tools such as ConnectWise ScreenConnect/Automate, TeamViewer, GoToConnect, Webex, and more- Security appliance administration across multiple manufacturers including Sonicwall, Sophos XG, Cisco Meraki, Azure Gateway, Fortinet, and some light experience in Juniper- Leading multiple individuals across multiple teams, including out-of-state employees, ensuring they were fully supported with constant focus on maximizing their growth and managing productivity- Experience in Google Workspace administration- Platform and email migrations from on-prem & hosted Exchange and Google to Microsoft 365- Reporting, time management, workflow automation, and service desk/ticketing system configuration and utilization in ConnectWise Manage, FreshDesk, FreshService, ZenDesk, and Jira- Purchasing, quoting, and invoicing for Microsoft 365 (GCC, Nonprofit, Education, and Commercial - both Legacy and NCE), Azure, and Microsoft Perpetual Licensing using the Microsoft Partner Portal and Interworks- Project Management: domain, email, and file migrations, firewall upgrades, and more

Listed skills include Managment, Computer Technology, Windows 10, Troubleshooting, and 5 others.

• 

  Helix Charter High School

  Graduation Diploma