Tyler Sloop Email & Phone Number

Tampa, Florida, United States

• Supervise, train and mentor technicians of the CSD in support of more than 70,000 customers worldwide
• Provide VIP level support to USSOCOM executive level users and their staff
• Monitor, correct and manage staff performance by conducting constant reviews of incidents in the Remedy ITSRM system
• Provide technical guidance for resolution of difficult Incidents and Incident routing
• Reinforced knowledge base by adding detailed process documents to the CSD library that outline procedures for technicians to resolve issues
• Maintain a safe work environment

Tampa/St. Petersburg, Florida Area

Web hosting services/update management Provide real-time email and chat response for website maintenance.

Tampa/St. Petersburg, Florida Area

Managed a Domain network of 90 end users.Managed SBS 2011 server.Troubleshoot network/hardware/software Issues.Managed Office 365 Users.Managed Data Storage Devices such as QNAP/Diskstation.Experienced with Sonicwalls.

3705 Spectrum Blvd, Tampa, FL 33612

Server/Server host who managed the Mangrove Grille (the restaurant inside of the hotel).Ensured that guests were satisfied with their service and if they were not made accommodations.Switched between a server role and host role depending on what staff we had available.Learned patience and other skills, mainly towards customer service.

Tampa/St. Petersburg, Florida Area

Sky Lift ride operator responsible for the loading and unloading of guests from the gondolas. Provided assistance to the handicapped patrons. Communicated and worked well with other employees.

Tampa/St. Petersburg, Florida Area

After learning surveying procedures and terminology and could perform tasks with little supervision. As part of a two-man crew, I worked on various projects such as: drainage mapping, locating property lines and mapping trees for removal. Also performed various office maintenance task.