Irvin Ramos Email & Phone Number

Belton, Tx

As a seasoned Associate Systems Analyst at Compass Point supporting the USARMY Corp of Engineers, I bring over eight years of dedicated experience in federal IT systems administration and incident management. Proficient in providing exceptional customer service through various channels, including remote support via tools like Bomgar and RDP, I have effectively communicated with clients, ensuring prompt issue resolution even during hands-on support at field sites. With expertise in managing the ServiceNow Ticketing System, I have excelled in creating, updating, and tracking service call requests, strictly adhering to SLAs and specializing in Move, Add, and Change (MAC) processes for Windows-based computer systems and printers. My role extends to encryption implementation for Windows machines, software patches, updates, and upgrades, showcasing a comprehensive skill set in IT security and management. I am well-versed in desk‐side and remote support, maintaining open communication with supervisors and peers, and actively collaborating on network hardware and software problem resolution. My commitment to preventative maintenance, network and connectivity management, and proficiency in office relocations and equipment management further underline my dedication to ensuring the optimal performance and security of IT systems.

Fort Hood, Texas, United States

As a Sergeant (SGT/E5) and Information Technology Specialist in the US Army from April 2016 to March 2022, I excelled in overseeing the seamless operation of squadron/unit IT systems. In the role of IT Systems Manager, I implemented best practices for onboarding, transfers, and offboarding processes for over 300 Active Directory (AD) Accounts, ensuring the proper setup of computers and disposal of outdated equipment. As a User Support Specialist, I addressed queries and managed incidents related to computer systems, software, and hardware, providing exemplary customer service through various platforms. Serving as the Information Technology Team Leader for the Field Artillery Squadron, 3d Cavalry Regiment, I managed information processing, user network security, and cyber incident response, conducting training sessions for soldiers on the operation, installation, and maintenance of the Squadron Command Post Node (CPN). Additionally, my role as a Security and Equipment Manager involved the successful management of over $1M in classified equipment, ensuring zero losses and contributing strategically to security and training initiatives. My tenure reflects a comprehensive skill set in IT systems management, incident response, and security, driven by a strong commitment to national security initiatives.

San Juan, Pr

As a Junior Architect at Gonzalez Conill & Associates Engineers from January 2012 to March 2016, I directed a team of 5 staff members responsible for developing detailed plans and shop drawings. Proficient in CAD and 3D software, including Autodesk AutoCAD, Revit, Sketchup, and 3DMax, I demonstrated extensive experience in creating detailed plans and shop drawings. My expertise in space planning based on building occupant count and existing interior architecture, along with my architectural design skills, allowed me to create designs according to customer input and feedback. I adjusted designs to meet changing client needs while adhering to industry standards. Effective communication with contractors and construction workers facilitated the successful implementation of designs. My role at Gonzalez Conill & Associates Engineers showcased my leadership, technical proficiency, and effective communication skills in the field of architecture and design.

Bs/Ms - Information Technology (Bsit To Msitm), Information Technology

Bachelor Of Architecture - Barch, Architecture