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Irvin Ramos is listed as Experienced IT Systems Analyst & ServiceNow Expert | Specializing in IT Incident Management and Customer Support Solutions at Compass Point, a company with 7 employees, based in Temple, Texas, United States. AeroLeads shows a matched LinkedIn profile for Irvin Ramos.
Irvin Ramos previously worked as ASSOCIATE SYSTEMS ANALYST at Compass Point and SERGEANT SGT/E5 - INFORMATION TECHNOLOGY SPECIALIST at Us Army. Irvin Ramos holds Bs/Ms - Information Technology (Bsit To Msitm), Information Technology from Western Governors University.
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Bringing over eight years of experience in IT systems analysis and incident management, I am a committed IT professional specializing in ServiceNow solutions and customer service excellence. With a solid foundation in both the technical and customer-facing aspects of IT, I excel at providing effective and efficient solutions in fast-paced environments. My background in architecture has honed my skills in detailed planning and design, which I now apply to IT systems optimization and problem-solving. Key accomplishments include:Spearheading customer service improvements using ServiceNow, leading to a 20% increase in customer satisfaction.Successfully managing critical IT incidents for the US Army Corps of Engineers, ensuring minimal downtime.Designing and implementing effective IT processes, contributing to improved system reliability and security.My goal is to leverage my diverse experience in IT and customer service to contribute to an organization's success through innovative technology solutions and excellent service delivery.
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Belton, TX
As a seasoned Associate Systems Analyst at Compass Point supporting the USARMY Corp of Engineers, I bring over eight years of dedicated experience in federal IT systems administration and incident management. Proficient in providing exceptional customer service through various channels, including remote support via tools like Bomgar and RDP, I have.
Fort Hood, Texas, United States
As a Sergeant (SGT/E5) and Information Technology Specialist in the US Army from April 2016 to March 2022, I excelled in overseeing the seamless operation of squadron/unit IT systems. In the role of IT Systems Manager, I implemented best practices for onboarding, transfers, and offboarding processes for over 300 Active Directory (AD) Accounts, ensuring the.
San Juan, PR
As a Junior Architect at Gonzalez Conill & Associates Engineers from January 2012 to March 2016, I directed a team of 5 staff members responsible for developing detailed plans and shop drawings. Proficient in CAD and 3D software, including Autodesk AutoCAD, Revit, Sketchup, and 3DMax, I demonstrated extensive experience in creating detailed plans and shop.
Other employees you can reach at compasspointfederal.com. View company contacts for 7 employees →
Shannon Mcgee
Colleague at Compass Point
Tampa, Florida, United States, United States
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Bryan Johnston
Colleague at Compass Point
Hurlburt Field, Florida, United States, United States
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David Mccollum
Colleague at Compass Point
Evans, Georgia, United States, United States
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Brian Robb
Colleague at Compass Point
Bristow, Virginia, United States, United States
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David Riffe
Colleague at Compass Point
Broadway, North Carolina, United States, United States
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Isaiah Pridgen
Colleague at Compass Point
Alexandria, Virginia, United States, United States
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Hanna Shealey
Colleague at Compass Point
Columbus, Georgia, United States, United States
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AO
Andrew O'Brien
Colleague at Compass Point
Grovetown, Georgia, United States, United States
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IC
Ivan Cruz Reyes
Colleague at Compass Point
Tampa, Florida, United States, United States
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Tom Brothers
Colleague at Compass Point
Stuttgart, Baden-Württemberg, Germany, Germany
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Quick answers generated from the profile data available on this page.
Irvin Ramos works for Compass Point.
Irvin Ramos is listed as Experienced IT Systems Analyst & ServiceNow Expert | Specializing in IT Incident Management and Customer Support Solutions at Compass Point.
Irvin Ramos is based in Temple, Texas, United States while working with Compass Point.
Irvin Ramos has worked for Compass Point, Us Army, and Gonzalez Conill & Associates Engineers.
Irvin Ramos's colleagues at Compass Point include Shannon Mcgee, Bryan Johnston, David Mccollum, Brian Robb, and David Riffe.
You can use AeroLeads to view verified contact signals for Irvin Ramos at Compass Point, including work email, phone, and LinkedIn data when available.
Irvin Ramos holds Bs/Ms - Information Technology (Bsit To Msitm), Information Technology from Western Governors University.
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