Shannon Mcgee Email & Phone Number

Tampa, Florida, United States

Support overall sustainment operation of the SIE Sytems including associated hardware, software, peripheral equipment, as well as service management processes, Work autonomously, by using expert understanding of the domain knowledge, to resolve complex technical issues related to the SIE technologies: USSOCOM Research, Analysis, Threat and Evaluation System (SOCRATES), USSOCOM NIPRnet, SIPRnet and JWICS Perform remote assistance with applications and software such as Teams, Jabber, Adobe, Microsoft 365, Active Directory, remedy along with other issues such as Network/VPN connections, printers, mapping drives and more. Take on the position of alternate Incident Manager within the first couple of months of being an employee with the company, handling and prioritizing widespread outages and customers with great significance to the organizations. Support approximately 80,000 personnel.

Tampa, Florida, United States

Utilizes Information Technology (IT) in cyberspace by installing, maintaining, and defending server and client systems. Competent in server operating systems, database administration, web technologies, systems-related project management and supervising cyber systems. Supports identification, reconnaissance, and remediation of vulnerabilities while enhancing capabilities within cyber environments to achieve desired affects.Provides networked application resources by designing, configuring, installing, and managing data services, operating system, and server applications. Manages system resources, implements security updates and patches, supports information warfare operations, and provides real-time intrusion detection and firewall protections for all networked resources. Reviews and implements Command, Control, Communications, and Computers systems requirements.

Ocala, Florida

Alternate Lead Technician, overseeing project development.Responsible for the assembly and ensuring functionality of the Turntable and Platform of Aerial Ladders, approximately $550,000 per unit, produced by a fire apparatus production company that distributes worldwide.Inspected finished products for quality and adherence to customer specifications.Utilized manuals, wiring diagrams, shop orders, and blueprints to ensure accurate assembly.Utilized computer programs to annotate and communicate product shortages and discrepancies for projects.Identify and understand basic hydraulic plumbing, electrical and mechanical components that are commonly used in assembly.

Florida

Installs, operates, and maintains computer systems and local area networks (LAN).Performs network administration; installs, configures, and maintains network equipment within the LAN.Performs system administration and maintains computers and servers within the computing environment and the network environment.Installs, operates, and maintains commercial off the shelf equipment (i.e. routers, switches, desktop and laptop computers) worth approximately a net value of $102,500.Provides direct support for Information Dissemination and Content Staging.Performs Network Operations Service Desk Management, which includes incident and problem processing, change request processing, availability management and user interaction.Assists in the planning, configuration, management, and monitoring of the wide area network.Key team member in the setup and maintenance of satellite communications, providing customers with network and phone capabilitiesInstalled crossover and fiber optic cables to enhance the communications ability with both internal and external organizations.Assumed leadership responsibilities of platoon in absence of higher enlisted on multiple occasions.